Customer Support Specialist

Job Description

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As a customer support specialist, you will be responsible for facilitating customer requests for information, quotations, and orders by interacting with customers, supervisors, the sales team, and vendors. A day in the life of a customer support specialist can look like:

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• Communicating with customers to receive orders for products and installations via fax, e-mail, phone, or from sales staff.
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• Processing customer orders accurately and timely.
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• Researching customer order history and reviewing inventory for availability.
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• Maintaining and updating customer files.
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• Following up on orders in progress and communicating order statuses with outside sales staff.
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• Interacting extensively with vendors and customers.
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• Performing product research through contact with our vendors.
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• Obtaining pricing on purchases, generating and following up on quotes.
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• Answering the phones timely and professionally throughout office hours; filing, faxing, e-mailing, and various other office and clerical duties to be completed as needed.
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• Verifying accuracy of order when receiving vendor products.
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• Allocating cost of inventory to orders.
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• Transferring stock to other branches upon request.
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We are looking for you to have:

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• High School Diploma and/or at least four (4) years of previous experience.
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• Experience with Word, Excel, and Outlook.
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• Excellent verbal and written communication skills.
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• Strong analytical and problem-solving skills.
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• Leadership acumen.
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• Positive team spirit.
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• Entrepreneurial and customer focus.
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• Learning agility.
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• Ability to deliver what is promised.
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• Drive for change and innovation.
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• Ability to build relationships through collaboration.
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What we offer you:

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The benefits of working at AMMEGA go beyond the daily work. You will join a world class team and have the opportunity to grow through internal advancement, on-the job training, educational support, and access to a global network.

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Other benefits include:

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• Paid training.
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• Medical, Dental, and Vision insurance.
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• Life insurance.
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• Employer-paid Short- and Long-Term Disability insurance.
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• 401k with company match.
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• Tuition reimbursement.
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