Customer Service Representative - Onsite

Job Summary (List Format):
Position: Customer Service Representative 2
Location: Tucson, AZ (multiple sites)
Contract Duration: Until 06/30/2027
Pay Rate: $16/hr (W2, all inclusive), Overtime Available
Work Hours: Monday to Friday, 8:00 AM to 5:00 PM (40 hours/week)
Onsite/Local Candidates Only

Key Responsibilities:
- Interact with customers in person or by phone to provide information about products/services and resolve inquiries or complaints.
- Process requests such as orders, account cancellations, and changes to services.
- Provide services related to licenses, registrations, titles, permits, or program eligibility.
- Record and maintain details of customer interactions, transactions, and actions taken.
- Resolve billing or service complaints by processing refunds, exchanges, or bill adjustments.
- Complete and process various forms and service orders using computers.
- Refer unresolved issues to appropriate departments for further investigation.
- Determine service charges, collect payments or deposits, and arrange billing.
- Contact customers regarding inquiries, claim results, or adjustments.
- Use discretion to release information and solve complex customer service issues.
- Conduct research and analyze procedures to resolve customer concerns.
- Handle monetary transactions, reconcile cash, prepare deposits, and transmit funds to bank or state treasurer.

Required Skills:
- Ability to follow established guidelines and procedures.
- Strong problem-solving skills to handle difficult customer complaints/issues.
- Prior customer service experience.
- Must pass background check and drug screening (HireRight).
- Must be local and available for in-person interviews and quick start.

Preferred Skills:
- Bilingual (Spanish/English preferred).

Other Information:
- Local candidates only; must specify current location on resume.
- Must be available to start within 2 weeks of offer.
- Position may require handling sensitive or confidential information.