Marine Technician

Technician Position

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, sustainability initiatives, and inclusive corporate culture.

Our Marine Operations Team is seeking a Technician to join their growing team in our Worcester, MA, Windsor, CT, Howell, MI, or Itasca, IL office. This is a full time, non-exempt opportunity. This is a hybrid position (2x a week in office).

Position Overview

This position reports into Marine Tech Operations and is responsible for supporting Inland Marine Operations and Field Underwriting by providing technical support functions including processing of New Business and Renewal policies as well as subsequent transactions. The role allows Underwriter Associates to focus on underwriting of routine and renewal business, operational workflows, and to provide superior customer service experience to agents.

In This Role, You Will:

• Processes new business, renewals, and bypass renewals within quality standards ensuring that proper issuance documentation is complete and accurate within the established guidelines.
• Provide clear and accurate instructions for issuance to offshore team.
• Request additional information from underwriting as needed and use appropriate communication channels to refer or follow up with UA/UT to ensure outstanding items are handled timely.
• Processing of subsequent transactions (endorsements, reporting adjustments, cancellations, reinstatements) ensuring that the request meets the subsequent transaction bypass guidelines.
• Follow escalation procedures for system, rushes, and problem resolution, keeping impacted parties informed.
• Work with Operations Manager to facilitate continuous operational improvements, take on assignments to increase efficiency and improve service.

What You Need To Apply:

• 1+ years of related insurance, financial, or customer service experience.
• Basic understanding of insurance concepts, practices, and procedures.
• Strong attention to detail needed.
• Functional knowledge of product offerings.
• Analytical skills.
• Strong organizational and time management skills.
• Strong computer skills, including email, Windows, desktop navigation, etc.

Career Development:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching, and our robust learning and development programs, we encourage you – at every level – to grow and develop.

Benefits:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO Statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law." As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: View email address on click.appcast.io and include the link of the job posting in which you are interested.

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Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.