Front Desk Student Services Coordinator - Grand Rapids/Jenison Music School

Job Description

Job Description

Benefits:

• Bonus based on performance
• Dental insurance
• Paid time off
• Profit sharing
• Vision insurance
• Competitive salary
• Employee discounts
• Training & development

West Michigan's largest private music lesson school is hiring a full-time Front Desk Student Services Coordinator to join our office team.

This is a 38-40 hour per week position based primarily at either our Grand Rapids location, and only occasionally at our Jenison location.

Compensation & Benefits

• $18.00 per hour during the training period
• Increase to $19.00 per hour upon successful completion of training (typically 8-12 weeks)
• Additional increase to $20 based on performance evaluations (typically 6-12 months) 
• 80 hours of paid time off annually
• Bonus and profit-sharing opportunities
• 100% company-paid vision, dental, and life insurance benefits

About Our Culture

Our mission is to provide an over-the-top music lesson experience for every student and family.

The front desk team plays a critical role in that mission. From the first phone call to weekly lessons, recitals, and performances, our office team helps create a welcoming, organized, and positive experience for students, parents, teachers, and staff.

This position is ideal for someone who enjoys helping people, loves working around children and families, and takes pride in delivering exceptional customer service.

Knowledge of music or playing an instrument is not required.

Schedule

The current schedule is:

• Sunday 12:00 PM - 5:00 PM in Grand Rapids 
• Monday-Thursday: 1:00 PM - 9:00 PM in Grand Rapids

Evening and weekend availability is required.

This position is a great fit for someone who enjoys a consistent schedule, is comfortable working afternoons and evenings, and thrives in a fast-paced, people-centered environment.

Job Duties

Responsibilities include:

• Answering phones with warmth, professionalism, and enthusiasm
• Welcoming students and families and creating a positive first impression
• Providing exceptional customer service to students, parents, teachers, and visitors
• Registering new students
• Scheduling needs for approximately 800 students and 40+ teachers
• Communicating clearly with teachers, staff, students, and families
• Processing paperwork and maintaining accurate records
• Helping prospective families understand why our school provides the best music lesson experience in West Michigan
• Meeting monthly registration goals
• Managing details in a busy environment
• Using Google products and office software
• Cleaning and helping maintain the overall appearance of the Academy
• Working independently and solving problems when needed
• Supporting recitals, performances, and special events

Please note: This position includes enrollment conversations with prospective families. If you do not enjoy helping people make decisions and enroll in programs that fit their needs, this may not be the right position for you.

Ideal Experience

Helpful experience may include:

• Receptionist or front desk work
• Restaurant or hospitality
• Retail
• Medical office
• Veterinary office
• Salon or spa
• Any fast-paced position involving frequent interaction with the public

Ideal Traits

We are looking for someone who is:

• Friendly and professional
• A true people person
• Excellent on the phone
• Detail-oriented
• Able to manage many moving parts simultaneously
• Comfortable multitasking
• Able to follow directions and meet deadlines
• Calm and positive in a fast-paced environment
• Comfortable working independently
• Strong with communication
• Proficient with Microsoft Office and Google products
• Excited to be part of a school that serves children, families, and the arts

How to Apply

Please submit your application through this job posting.

Due to the number of applications received, we are unable to respond to phone calls or emails regarding application status. Candidates selected for the next step will be contacted directly.