Universal Banker

Compensation & Benefits At Midland States Bank, base salary is one component of our Total Rewards program. Universal Banker Pay Range: $18.50–$22.00/hr. Compensation may include short‑term incentives (bonus and/or commission) and long‑term incentives (stock awards). Benefits include comprehensive healthcare, well‑being benefits, paid family leave, generous paid time off, banking perks, an Employee Stock Purchase Plan, 401(k) plan with company match, and the possibility of participation in a Non‑Qualified Deferred Compensation plan. All incentives and benefits are subject to eligibility requirements. Position Summary The Universal Banker Trainee is responsible for delivering excellent customer experiences to current and potential customers. Trainees will demonstrate effective communication skills, a strong knowledge of the bank’s products and services, and the ability to guide customers toward the appropriate mix of products through needs‑based questioning. An employee will remain in a trainee position until proven capable of effectively placing customers in the correct products and services, meeting or exceeding performance and production goals set by the Banking Center Manager. Primary Accountabilities Receive cash and checks for deposit, verify amounts, examine endorsements, review checks for fraud, and guard against counterfeit bills. Cash checks for customers in accordance with bank policy and enter transactions into the computer system, issuing receipts. Balance cash drawer daily to reduce and eliminate teller differences. Understand basic deposit and lending products and services, identify correct product types through needs‑based questioning, and build/deepen customer relationships. Assist with basic deposit account openings and maintenance requests, with monitoring and coaching from a senior staff member. Develop sales and product knowledge to achieve personal and team goals and track sales opportunities in the customer information software. Participate in onsite visits to customers to promote the Employee Perks at Work Program & Merchant Services. Proactively engage in outbound teleconsulting to promote and expand current client relationships. Actively participate in weekly huddles and one‑on‑one coaching sessions. Serve as relief and/or backup teller in other Midland States Bank locations. Complete all assigned learning activities on time. Demonstrate and model Midland States Bank core values that support the bank’s culture. Participate in bank‑sponsored community activities and initiatives. Travel occasionally for training and team meetings within the market and to Midland offices as needed. Maintain compliance with all applicable regulations, including the Bank Secrecy Act (BSA). Perform other duties as assigned. Position Qualifications Education/Experience: Sales and customer service background. Physical ability to stand for extended periods and lift/transport coin and currency bags weighing 25‑50 lbs. Multilingual ability is encouraged. Competencies Business Insight Innovation Results Orientation Sound Decision Making Brand Champion Collaboration Effective Communication Customer Focus Authenticity Emotional Intelligence Self‑Development Flexibility & Adaptability Equal Opportunity & Accessibility Statement We’re proud to be an Equal Opportunity and affirmative action employer. Midland States Bank recruits, employs, trains, compensates and promotes without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. If you require reasonable accommodation in completing this application, interviewing or any pre‑employment testing, please direct your inquiries to Midland States Bank Human Resources at View email address on click.appcast.io. #J-18808-Ljbffr Midland States Bank