Manager of Organ Quality

Job Description

Job Description

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are currently looking for a Manager of Organ Quality. The Manager of Organ Quality will provide organization-wide oversight of DCIDS organ quality and manage the development, implementation, and ongoing monitoring of organ donor quality processes to ensure accurate data for reporting, regulatory compliance, and alignment with departmental and organizational strategic goals.

COMPANY OVERVIEW AND MISSION

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates organ procurement/tissue recovery organizations: Tennessee Donor Services and Sierra Donor Services in New Mexico and California. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life.

With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:

1. Assists with managing and maintaining compliance with all applicable regulatory standards and industry regulations related to organ quality, including CMS, OPTN/UNOS, and DCIDS policies and procedures. Maintains DCIDS licensing, registration, and accreditation as directed.
2. Oversees regulatory reporting requirements for organ donors, directly manages staff responsible for organ quality execution, and collaborates with DCIDS leadership to investigate, address, and follow up on events related to regulatory reporting.

1. In collaboration with the Director of Quality Improvement, oversees the identification, assessment, investigation, and reporting of potential donor-derived disease transmission events. Ensures timely communication with transplant centers, regulatory agencies, and internal stakeholders. Maintains compliance with all applicable regulatory requirements.
   
2. Assists with identifying, developing and implementing organ quality process improvements aligned with regulatory compliance, departmental and organizational strategic goals.

1. Manages and supports the Organ Quality staff, including onboarding, training, and competency assessment. Ensures staff understand job expectations and communicates when expectations are not met. Performs staff evaluations and development plans. Gives timely feedback and completes employee coaching as appropriate.

1. Promotes and ensures accurate medical records, data collection and reporting in compliance with applicable regulations, standards and DCIDS policies and procedures.

1. Oversees the organ chart review process to identify deficiencies and required corrections. Ensure correction assignments are made to the appropriate staff to ensure a comprehensive and complete donor record is secured. Oversee organ chart completion and ensure monthly chart metrics and staff goals are met.

1. Assists in the development, review and maintenance of policies and procedures for all aspects of the organization’s operations to include data collection and regulatory compliance as assigned.
   
2. Performs other related duties as assigned.

The ideal candidate will have:

• Bachelor’s degree or equivalent experience in quality management
• 3-5 years of quality management experience in a healthcare environment.
• OPO/Healthcare quality experience preferred. Strong knowledge of medical terminology.
• ASQ or equivalent quality related certification
• Exceptional teamwork, interpersonal, communication, and conflict management skills.
• Strong knowledge of computers and Microsoft Office.

We offer a competitive compensation package including:

• Up to 184 hours (23, 8-hour days) of PTO your first year
• Up to 72 hours (9, 8-hour days) of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon

**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.