Accounts Receivable/Collections Specialist

Collections SpecialistThe Collections Specialist is responsible for managing the company's accounts receivable portfolio, ensuring timely collection of outstanding balances, and maintaining accurate financial records. This role requires strong communication skills, attention to detail, and the ability to navigate complex payment scenarios involving homeowners, insurance carriers, and mortgage companies.Key Responsibilities1. Accounts Receivable ManagementMonitor aging reports and prioritize accounts for follow-upMaintain accurate and up-to-date customer account recordsApply payments, reconcile discrepancies, and resolve unapplied funds2. Customer & Client CommunicationContact customers regarding outstanding balances via phone, email, and written noticesProvide clear explanations of invoices, insurance proceeds, and payment expectationsHandle escalated or sensitive conversations with professionalism3. Insurance & Mortgage Company CoordinationTrack insurance payments, depreciation releases, and supplemental approvalsCommunicate with mortgage companies to obtain endorsements and expedite check processingEnsure all required documentation is submitted for mortgage company release4. Dispute ResolutionInvestigate and resolve billing disputes, missing documentation, or scope discrepanciesCollaborate with project managers, estimators, and accounting to validate chargesDocument all interactions and outcomes in the company's systems5. Reporting & DocumentationMaintain detailed notes on collection activities and customer interactionsPrepare weekly AR status reports for managementIdentify trends, risks, and accounts requiring escalation6. Compliance & Process AdherenceFollow company policies, state regulations, and internal SOPsEnsure proper handling of insurance funds and lien-related documentationSupport lien filing processes when accounts become delinquentRequired Skills & QualificationsStrong communication and negotiation skillsHigh attention to detail and accuracyAbility to manage multiple accounts and deadlinesProficiency with accounting or CRM systems (e.g., QuickBooks, DASH, Xactimate)Basic understanding of insurance claim workflows preferredPreferred Experience1–3 years in collections, AR, or customer billingExperience in construction, restoration, or insurance-related industriesFamiliarity with mortgage company endorsement processesSuccess IndicatorsReduction in aging ARTimely follow-up and documentationStrong cross-department collaborationProfessional handling of customer and carrier interactionsThis is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.This is a full-time position working 8:00 a.m.–5:00 p.m., Monday through Friday. This position may require longer hours, and some flexibility in hours may be needed dependent upon the business needs. Compensation: $40,000.00 - $55,000.00 per year