Field Service Technician

About Us: BW Converting is a strategic alliance of resources and services that bring together several Barry‑Wehmiller companies—Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson‑Sharp, Baldwin Technologies and Northern Engraving and Machine. These industry leaders offer trusted brands and innovative technologies in the design, manufacture, and service of high‑performance converting and packaging machinery for the tissue, nonwovens, hygiene, bag‑converting, mailing, and printing industries. Barry‑Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper‑converting industries. By blending people‑centric leadership with disciplined operational strategies and purpose‑driven growth, Barry‑Wehmiller has become a $3billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world. Job Description The Field Service Technician position will perform electro‑mechanical work in a computer‑based environment, assisting and troubleshooting with engineers, while working as a team, to test, install, start‑up and demonstrate BW Converting equipment, along with training customers on the operation and maintenance of this equipment. Field service technicians plan and perform a wide range of duties to install, demonstrate, and instruct customers’ employees in the operation of company‑produced machinery at the customer’s plant. Essential Functions Work from assembly drawings, wiring diagrams, machine manuals, technical procedures and specifications to assist with or install new machines and upgrade as required; responsible for installations of various sections and complete machines and adjustments as necessary to ensure proper operation. Set up and operate machinery to produce customer’s product; instruct operators in set‑up and operating procedures; provide technical and practical answers to customer’s questions or problems. Perform routine and/or emergency breakdown mechanical/electrical service on company equipment; determine root cause of trouble; prepare report of findings and solutions to problem. Assist installation coordinator with pre/post installation meetings and audits at customer facility and assessing manpower needs. Report quality issues and take corrective action to prevent reoccurrence. Act as liaison between customer and company; maintain positive relationships with customers. Prepare and submit reports as required. Provide leadership, coaching and mentoring to less experienced personnel. Work in a team of field service team members, contractors and/or customer personnel through the project stages. Create and sustain a safety environment that promotes a safety mindset, embraces training and adherence to safety policies and procedures, and encourages awareness and correction of safety hazards. Ensure that work areas and equipment are maintained in clean and orderly condition and all safety regulations are observed; report and correct any unsafe work practices or conditions immediately. Perform other duties as assigned. Education & Experience Associate degree in Electro‑Mechanical Technology or a related field is required. B.S. degree in Mechanical or Electrical Engineering or Electrical Technology is preferred. 18 years old at the time of hire to operate equipment. Knowledge, Skills, Abilities A strong mechanical and/or electrical skill set is required to complete a variety of work in this position. Knowledge of basic web handling and industrial experience, with focus in the Paper Products, Packaging, Nonwovens or Flexographic presses is a plus. Knowledge of Giddings & Lewis, Rockwell, and Siemens PLC is highly recommended, along with a background in machine process control. PCMC uses Indramat and Rockwell servo control systems, plus advanced networking communications, including Ethernet and SEROCS protocols. Ability to travel at least 50% of the time. Competencies Customer Focus – Building strong customer relationships and delivering customer‑centric solutions. Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity. Drives Results – Consistently achieving results, even under tough circumstances. Communicates Effectively – Developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences. Optimizes Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates – Building partnerships and collaborating with others to meet shared objectives. Decision Quality – Making good and timely decisions that keep the organization moving forward. Manages Ambiguity – Operating effectively, even when things are not certain, or the way forward is not clear. Leadership Responsibility This position does not directly supervise other associates. Work Environment and Physical Demands Bend, squat, climb, grasp, reach, lift or otherwise move about frequently and for extended periods of time. Lift, move or otherwise transfer up to 50 lbs. frequently, or more occasionally. Walk, stand or otherwise move about continuously. Exposure to typical machine shop physical hazards which may require respiratory protection. Typically sits, grasps items and performs keyboarding for occasional operation of a computer. May travel by air or car frequently. Equal Employment Opportunity & Accommodations Barry‑Wehmiller is an equal opportunity employer. M/F/D/V. This organization uses E‑Verify. Applicants may be subject to pre‑employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments. Please let us know if you require reasonable accommodations during the interview process. #J-18808-Ljbffr