Operations Supervisor

Operations Supervisor

Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.

Front Office Manager – Assistant General Manager – General Manager

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.

Coordinate with department managers when necessary to ensure optimal functioning of the hotel.

Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.

Monitor and maintain the front office systems and equipment to ensure optimum performance.

Supervise night audit functions, and perform audit in absence of the night auditor.

Be aware of emergency procedures and take full responsibility in emergency situations.

Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.

Perform other duties as requested by management.

Associate or Bachelor's degree preferred.

Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Commuter Parking Benefits

Quarterly Bonuses and Incentives

Employee Assistance and Wellness Program

Educational/Professional Development

Referral Bonus Program

Work schedule varies and may include working on holidays and weekends.

Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It