ROUTE SERVICE MANAGER

Job Description Job Description Ready to Lead, Grow, and Make an Impact? Join a Company Where Your Leadership Truly Matters! Ace Imagewear is a family-owned uniform rental company with nearly 90 years of experience serving businesses across the greater Kansas City Metropolitan area. We take pride in delivering reliable, customer-focused service and building strong, lasting relationships with our clients. As we continue to grow, we’re looking for a dedicated Service Manager to join our team—a motivated leader who thrives on building trust, developing others, and driving operational excellence. Position Overview: Reporting to the Service Director, the Service Manager will lead a team of Customer Service Representatives (CSRs), manage key client relationships, and oversee a portion of our delivery fleet. This is a hands-on leadership role focused on customer satisfaction, team performance, and service efficiency. Key Responsibilities: Customer Relationship Management: Oversee a portfolio of client accounts, ensuring exceptional service and prompt resolution of issues. Team Leadership: Lead, coach, and support a team of 2–5 CSRs; provide ongoing training, mentorship, and performance management. Fleet Oversight: Coordinate daily operations of assigned vehicles and drivers to ensure timely and efficient service delivery. What We’re Looking For: 2–5 years of supervisory or management experience preferred (but not required) Strong organizational and follow-up skills Self-motivated, goal-oriented, and committed to continuous improvement Excellent communication skills—both verbal and written Ability to build rapport with team members, customers, and colleagues Proficiency in standard office software (Microsoft Office, etc.) A collaborative, solutions-focused mindset What We Offer: Competitive base salary with commission and bonus opportunities Medical, dental, and vision insurance Life insurance and long-term disability coverage 401(k) with company match and profit sharing Car allowance & phone allowance Paid vacation and time off Opportunities for growth and advancement Work location: in person f you're ready to lead a team, build lasting relationships, and make a difference in a growing company, we’d love to hear from you. Apply today and take the next step in your career with Ace Imagewear! Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance