Community Living Coordinator Greenville

Direct Support Professional

The mission of United Cerebral Palsy of South Carolina is to positively support and impact the achievement of a Life Without Limits for people with intellectual and developmental disabilities. UCP of South Carolina's vision is to create a community in which every person, regardless of ability, can participate as an equal citizen. To realize this vision, UCP of South Carolina offers supports designed to help people maximize their potential and achieve independent, productive, and rewarding lives. Direct Support Professionals (DSPs) empower the people we work with to reach their goals and live a Life Without Limits by assisting them in a variety of everyday activities. UCPSC employees put their heart into their work. If this sounds like you, please apply to join our team!

Job Summary: Coordinate and manage residential habilitation services to promote quality of life for people receiving service. Position requires planning, developing, implementing and monitoring of the residential plan of supports, behavior supports and health and safety for people receiving services. Duties include supervising, hiring, training and coaching staff in the performance of duties and deliverance of residential habilitation services. Regular travel is required (approximately 40%), with a minimum of twice-weekly travel within a 90-minute radius for locations including Columbia.

Essential Job Duties and Responsibilities

I. Leadership

• Ensures region operates in compliance with local, state, and federal rules and regulations including HIPPA which apply to UCP Community Living Services.
• Ensures staff and homes operate in compliance with UCP policies and procedures.
• Guides region in the areas of behavior management techniques, handling emergency situations and medical situations.
• Supports and protects the fundamental human, civil, constitutional, and statutory rights of clients and families as defined by the agency.
• Reviews the completed person-centered calendar each month which supports the implementation of activities as designed by the person's support team.
• Ensure transportation and supervision for residents as dictated by each person's program.
• Oversees Region's adherence to daily documentation and daily activities.
• Ensures that all staff are properly trained in van safety. Ensures that proper maintenance is performed on the van when necessary.
• Oversee recruiting, training, scheduling, supervising of locations in assigned region and conducting performance evaluations of assigned staff.
• Coaches Community Living Manager on managing staff. Collaborate with HR on proper hiring and termination practices.
• Schedule and facilitate regular household meetings quarterly with staff and persons, assisting in problem solving as needed and celebrating accomplishments. Ensure staff are focused and well trained on ISP goals and personal outcome measures.
• Provide supervision to Managers and DSPs regularly. Conduct annual professional development and evaluations of Managers.
• Coordinate activities with external agencies; Case Manager, DDSN, DSS, Social Security, doctor's offices, community businesses and others, representing the people supported.
• Provides 1:1 training/support to identified staff with performance concerns and follow up as needed on progressive discipline.
• Approves status change and all other related HR forms related to processing of new employees.
• Manages and creates and participates in the on-call rotation.
• Observes all other personnel policies and works closely with supervisor to ensure compliance.
• Attend meetings and training events to continuously upgrade skills and knowledge of state-of-the-art concepts, particularly personal outcome measures.
• Build relationships with the families of the people in the homes; provide updates.
• Assist in community events to brand organization and job fairs as needed.
• Support consumers in their personal growth and development, respecting cultural, ethnic, spiritual, and personal differences.
• Maintains professionalism and cooperation in all interactions with person's served, families, community members and other professional staff. Works cooperatively with all agency staff to ensure quality service delivery.

II. Administration

• Develops the residential support plan utilizing the person's goals and desires, assessed needs and circle of support input. Completes Annual skills assessment before the plan's development. Implements and monitors effectiveness and makes revisions as needed/required.
• Develops goals with the person served and the circle of support team members to ensure each person's needs are addressed appropriately. Train and assist staff in implementing goals via modeling and conducting/participating in activities. Implements and monitors effectiveness and makes revisions as needed/required.
• Provides Quarterly Report of Progress on each person's residential habilitation status to the person's assigned Case Manager and others as required. Utilizing Monthly Inspection site visit tool monthly to inspects home to ensure that home meets all safety requirements, checking for clutter and dangerous objects.
• Attends meetings related to the care, supervision and training of the person including Support Plan, Residential Plan, Psychotropic Medication Review, Behavior Support Plan meeting, Called Team meetings, Human Rights meetings and others as needed.
• Maintains all records in a complete and accurate manner to ensure compliance with policies, procedures, rules and regulations.
• Works continually to support the person's full inclusion in the mainstream life of their community. Participate in community outings/activities to ensure appropriate teaching of skills occurs, to include weekends and evenings.
• Actively seeks out resources to assist people in developing increasing levels of natural support in their community.
• Complete minimum of bi-monthly visits to all homes to monitor plans and objectives, staff performance in meeting needs of people being served, condition of the home and address other areas of need/concern.
• Responds to all calls within 15 minutes unless not on call and responds to all email within 24 hours.
• Runs and audits biweekly reports of all Therap documentation to include but is not limited to shift notes, ISP goal tracking and health tracking to ensure they are present, and content is thorough, accurate and meets minimum quality expectations.

III. Compliance/ Health and Safety

• Ensures compliance with local, state, and federal rules and regulations applying to residential habilitation and UCP Community Living Services.
• Complies with the organization policies and procedures governing the use of behavior management programs for controlling maladaptive or problem behavior. Collaborates with behavioral specialists to ensure all behavioral issues are addressed. Ensure referral for Behavior Support submitted and follow-up to ensure services are being received.
• Complies with policies and procedures to ensure that confidentiality requirements are upheld.
• Supports and protects the fundamental human, civil, constitutional, and statutory rights of clients and families as defined by the agency.
• Attends and participates in monthly risk management meetings.
• Abides by code of ethics and serves as a good role model for clients.
• Provides feedback on deficiencies and submits reports to Community Living Manager for correction.
• Manages region plan for potential emergencies and disasters, such as medical, fire, severe weather, and missing persons. Discusses with Consumer Support team specific role relating to each emergency.
• Notifies leadership of all medical emergencies as outlined by policies and procedures, including submission of GERs.
• Reports incidents immediately and provides appropriate reports timely including critical incidents, abuse, neglect and exploitation and violations of person rights and/or UCP policies.
• Completes unannounced quarterly visits to the home to verify safety of the people served, to include weekend and overnight visits.

IV. Record Keeping Responsibilities

• Maintains records in a complete and accurate manner and compliance with all Medicaid, DDSN and UCP standards, directives, and policies.
• Ensures consent and approval from HRC (Human Rights Committees) is obtained prior to implementation of any restrictive support necessary for the persons.
• Maintains and updates the database of each person. Makes related entries legible, dated, authenticated by signature and positions, in ink and without symbols or abbreviations.
• Monitors records and ensures they are in accordance with Residential Plan and complies with program requirements and expectations of supervisor.
• Maintains appropriate documentation relating to health, safety, and infection control.
• Reviews incident reports and collaborates with Community Living Manager to ensure necessary actions/precautions taken to address issues. Follow-up as necessary.

V. Other

• Maintains objectivity in position to set appropriate limits while working with consumers.
• Positively, and effectively interact with regional boards, people supported, families and all levels of UCP staff.
• Review consumer/family satisfaction surveys; implementing changes when feasible.
• Complete projects appropriately and timely as assigned by the DCL or designee.
• Work cooperatively and responsively with all UCP departments and colleagues
• Develop and maintain positive and productive relationships with consumers, families, co-