Retail Manager

Overview Canyon Ranch has been redefining wellness travel and transformative hospitality for more than 45 years. As the global leader in destination wellness, Canyon Ranch inspires lifelong well‑being through world‑class experts, personalized guidance, and immersive experiences that help guests live healthier, more fulfilling lives. We are excited to announce the opening of Canyon Ranch Austin in October 2026 – our newest wellness destination nestled in the Texas Hill Country. Designed to connect guests with nature, adventure, restoration, and personal growth, Austin will build upon the legacy established in Tucson, Lenox, and Las Vegas while creating new opportunities for exceptional talent to shape the future of wellness hospitality. Recognized among the most outstanding hotels in the world by the Michelin Guide 2025, Canyon Ranch offers more than a career – it offers the opportunity to make a meaningful impact on the lives of others every day. Join the founding team at Canyon Ranch Austin. Recruitment is underway today, with anticipated start dates beginning in Fall 2026. Responsibilities Oversee all retail operations across multiple outlets, including product purchasing, inventory management, sales performance, budgeting, and overall store profitability. Lead, coach, and develop retail team members through hiring, training, scheduling, performance management, and ongoing support to ensure exceptional guest service. Create and maintain engaging retail environments by overseeing merchandising, product displays, promotional campaigns, and visual presentation standards. Partner with vendors to coordinate special events, product launches, promotions, and educational opportunities that enhance the guest experience and drive sales. Develop and deliver retail sales training for colleagues across departments, helping teams build product knowledge, increase retail engagement, and achieve sales goals. Monitor retail performance metrics, track sales results and commission programs, and collaborate with department leaders to implement strategies that maximize revenue and support business objectives. Qualifications Bring 3-5 years of experience in retail, hospitality, wellness, or a related customer-focused environment, with a strong understanding of sales and retail operations. Demonstrate strong organizational and multitasking skills, with the ability to manage changing priorities and maintain attention to detail in a fast-paced environment. Possess excellent communication and interpersonal skills, with the ability to collaborate effectively with colleagues, vendors, and guests while supporting team success. Be proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook, and comfortable learning new systems and processes. Show initiative and accountability by working independently with minimal supervision while consistently following established policies, procedures, and service standards. Maintain a flexible schedule and the ability to perform the physical requirements of the role, including standing for extended periods, moving throughout the property, and lifting up to 30 pounds as needed. Benefits Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide. Generous health plan including Health, Dental and Vision after 30 days of employment. 25 Days of personal and holiday time off (vacation, sick and holidays). Supplemental Health care options (including Accidental, Critical Illness and Hospital care). Employer-paid life insurance and Employee Assistance Program. Paid Maternity leave. A supportive, collaborative work environment with opportunities for professional growth. #J-18808-Ljbffr Canyon Ranch