Resident Relations Intake

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

About the Role: Palatka Housing Authority is looking for a compassionate and organized Resident Relations Intake specialist to join our team in Palatka, FL. In this role, you'll serve as the first point of contact for residents, helping connect them with the resources and support they need. If you're passionate about community service and making a real difference in people's lives, we want to hear from you! Responsibilities: * Serve as the primary intake contact for residents seeking assistance, information, or services * Collect, document, and process resident inquiries, complaints, and service requests accurately * Coordinate with internal departments to ensure timely resolution of resident concerns * Maintain detailed resident records and case files in compliance with housing authority policies * Conduct follow-up communications with residents to ensure satisfaction and issue resolution * Assist residents in navigating available housing programs, benefits, and community resources * Support lease compliance efforts by identifying and escalating resident relations issues as needed Requirements: * High school diploma or GED required; associate's or bachelor's degree in social services or related field preferred * Prior experience in customer service, case management, or public housing administration

• Strong interpersonal and communication skills with a resident-first mindset
• Proficiency in data entry and records management software
• Ability to handle sensitive situations with empathy, discretion, and

professionalism

• Knowledge of HUD regulations and affordable housing programs is a plus
• Bilingual (English/Spanish) candidates are encouraged to apply

About Us: The Palatka Housing Authority has proudly served the Palatka, FL community by providing safe, affordable housing and supportive services to low-income residents and families. We are committed to fostering a stable, thriving community where every resident feels valued and supported. Our dedicated team works hard every day to uphold our mission, making the Palatka Housing Authority a rewarding place to build a meaningful career in public service. Compensation: $34,300.00 - $37,500.00 per year

ABOUT US

Palatka Housing Authority (PHA) is committed to working with its families to build better families and communities. PHA serves the cities of Crescent City, East Palatka, Interlachen, Palatka, Pomona Park, San Mateo, Satsuma, and Welaka. Housing is provided through the Public Housing Program and Housing Choice Vouchers Program. PHA manages 422 Public Housing units and manages 402 vouchers. We live our Code of Values by: Respect

• Treating others as we would like to be treated.
• Listening with the intent of understanding what is being said and

acknowledging that what is being said is important to the speaker.

• Responding in a timely fashion.
• Speaking calmly and respectfully, without profanity or sarcasm.
• Acknowledging everyone is right from their own perspective.

Integrity

• Making only agreements, we are willing, able, and intend to keep.
• Communicating any potentially broken agreements at the first appropriate

opportunity to all parties concerned. * Looking to the system for correction and proposing all possible solutions if something is not working.

• Operating in a responsible manner: "above the line."
• Communicating honestly and with purpose.
• Asking clarifying questions if we disagree or do not understand.

Customer Focus

• Continuously striving to maximize internal and external customer loyalty.
• Making our best effort to understand and appreciate the customer's needs in

every situation. Having fun in the Process!