Supervisory Medical Support Assistant

Summary The Robert J. Dole Wichita VAMC is recruiting for a Supervisory Medical Support Assistant within the Office of Community Care. Responsibilities This position serves as a Supervisory Medical Support Assistant (MSA) in the Office of Community Care (OCC) at the Robert J. Dole Wichita VAMC. Incumbent is under the supervision of the Nurse Manager of OCC. Incumbent is responsible for directing, coordinating and supervising a variety of administrative and clerical functions necessary to provide quality and timely healthcare to our Veterans. The incumbent has full administrative and professional responsibility for directing the MSAs activities. Responsible for extracting and analyzing data to provide reports in support of performance measures to senior management. The incumbent must consider the healthcare system strategic goals of maximizing current and future resources, improving clinical delivery continuum of care, promoting positive image of customer satisfaction within the Medical Center. Directs and coordinates the activities of administrative staff assigned to the clinic areas and integrating workloads and assignments to fully utilize all available resources. The incumbent is responsible for training employee in this section. This training is continuous due to employee turnover and the constant changes in regulations, procedures, and Medical Center duties. The incumbent prepares written and/or verbal instructions on new and/or revised policies and procedures. Provides advice on new clinical support procedures when clinical programs are added or changed. Maintains current knowledge of new VA rules and regulations on clinical and administrative aspects of available medical care programs. Performs other related duties as assigned. Work Schedule: Monday-Friday, 8am-4:30pm Telework: Ad-hoc Virtual: This is not a virtual position. Functional Statement #: FS#000000 Relocation/Recruitment Incentives: Not authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education: Experience: None Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Grade Determinations: GS-8 Experience Requirement: In addition to the basic requirements, you must possess the following:One (1) year of experience equivalent to the next lower grade level (GS-7) leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting. AND Demonstrate the following knowledge, skills, and abilities (KSAs): Ability to provide the full range of administrative and supervisory duties [in a patient support setting,] which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with [internal and external customers] to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and [training related to administrative functions in a patient support setting. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting. Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting. You MUST address the KSAs in your resume to be found qualified. Reference: For more information on this qualification standard, please visit The full performance level of this vacancy is GS-08. Physical Requirements: The work is primarily sedentary, but may require some walking, bending, stooping, standing, stretching, and carrying objects such as files/binders. Work also requires spending considerable time performing keyboarding and telephone duties. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional Information This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.