Patient Services Coordinator

Job Description

Job Description

A busy healthcare clinic is seeking a professional and organized Patient Services Coordinator to support reception, patient registration, insurance verification, payment processing, and day-to-day front office operations. This position is well suited for someone with strong customer service abilities, basic computer knowledge, and the ability to remain accurate and composed in a fast-paced medical setting.

The Patient Services Coordinator will serve as a primary point of contact for patients and help create an efficient, welcoming, and professional experience throughout each visit.

• Welcome patients and provide a courteous, professional first impression
• Complete patient check-in and check-out procedures accurately and efficiently
• Distribute registration forms and collect required patient information and documentation
• Obtain, scan, and upload insurance cards, identification, and other necessary records
• Register new patients and update demographic, contact, and insurance information for existing patients
• Confirm insurance coverage and eligibility in a timely and accurate manner
• Collect copays, outstanding balances, service fees, and other patient payments
• Process cash, checks, and credit card transactions according to clinic procedures
• Respond to routine billing questions, payment concerns, and account inquiries
• Help coordinate patient flow and communicate delays, wait times, or scheduling updates
• Answer incoming calls professionally and direct messages or inquiries appropriately
• Respond promptly to patient requests while maintaining a helpful and respectful approach
• Assist with follow-up scheduling, appointment coordination, and medical record requests
• Reconcile daily patient charges and payment activity with system-generated reports
• Perform opening and closing duties, including preparing forms, organizing paperwork, and submitting required reports
• Follow established cash-handling procedures and help protect clinic financial assets
• Maintain accurate, complete, and confidential patient records
• Provide general administrative and clerical support to front office and clinical teams
• Follow HIPAA requirements, privacy standards, clinic procedures, and organizational policies

• High school diploma or GED
• Current HIPAA compliance training or credential
• Basic computer proficiency, including experience with Microsoft Office or comparable software
• Strong attention to detail and commitment to accuracy
• Excellent customer service skills and a patient-centered attitude
• Professional appearance, communication style, and workplace demeanor
• Clear, courteous, and confident telephone skills
• Ability to organize multiple responsibilities and adjust priorities as needed
• Ability to protect confidential patient, insurance, and financial information

• Previous experience in medical reception, patient access, registration, front desk support, or healthcare administration
• Experience confirming insurance benefits and collecting patient payments
• Familiarity with electronic health records, appointment scheduling platforms, or practice-management systems
• Experience in urgent care, family medicine, occupational health, primary care, or a walk-in clinic
• General understanding of medical office procedures, billing workflows, and patient documentation requirements