Community Association Manager

Community Association Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities.

Job Summary

The Community Association Manager is responsible for the day-to-day management of a portfolio of community associations. This includes operations, financial oversight, vendor coordination, Board communication, and ensuring legal and policy compliance. The role requires proactive communication, sound judgment, and strong organizational and customer service skills.

Job Duties And Responsibilities

Community Operations

• Manage day-to-day operations aligned with governing documents, contracts, and policies.
• Conduct property inspections and enforce compliance.
• Support architectural review processes.
• Coordinate vendors and project bids using clear RFPs.
• Track contract and insurance expirations in both personal and community calendars.

Board & Homeowner Engagement

• Serve as the primary contact for the Boards and residents—maintain proactive and professional communication with all Board members, not just the President.
• Respond to calls within 24 hours and emails within 48 hours. If more time is needed, acknowledge the request and give a timeline for a full response.
• Use phone communication regularly to build relationships; share Zoom number with all Boards.
• Provide weekly Board updates with action items, copying your supervisor (bi-weekly only with pre-approval).
• Provide training to Board and ACC members using Client Portal videos.

Meetings & Annual Planning

• Prepare and distribute meeting materials, reviewed by your supervisor, at least 6 days in advance.
• Send annual meeting notices 30–60 days in advance as applicable.
• Maintain a calendar of annual meetings and prep deadlines using the Annual Meeting Checklist.
• Within 24 hours of a Board meeting, send follow-up emails summarizing action steps.
• Within 48 hours, send draft meeting minutes to your supervisor.

Financial Management

• Review and send financials to the Boards within 1–2 business days of receipt.
• Ensure Boards receive monthly financials by the 15th of each month (except December).
• Notify your supervisor if a Board requests the SBB contract or a major/billable project is assigned.
• Submit invoices in PDF format to View email address on click.appcast.io, copying yourself.

Vendor Oversight

• Ensure correct Association and SBB details appear on all contracts and invoices.
• Keep vendor contact information current and maintain lists in Vantaca.
• All contracts must be signed by a Board member—do not sign contracts as the manager.

Community Events

• Plan events and secure bids in advance (holiday decor by August, summer events early in the year).

General Compliance And Conduct

• Submit custom welcome letters via the Internal IT Help Desk when needed.
• Do not recommend unapproved software or systems without prior leadership approval.
• Adhere to company protocols, software systems, and reporting standards.

Requirements

Education/Knowledge/Skills/Abilities:

• High School Diploma or equivalent required.
• 2–5 years of relevant experience managing communities.
• Proficient in Microsoft Office and comfortable learning new software.
• Excellent written/verbal communication, time management, and problem-solving skills.
• Strong customer service approach with consistent follow-through.
• Must meet background check requirements.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.