Medical Assistant (South Austin)

Medical Assistant

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state.

THA's Kind Clinic Medical Assistant supports the delivery of high-quality patient care during clinic operating hours and reports to the Clinic Administrator. This position is based at Kind Clinic South Austin; however, Medical Assistants may be cross-trained and periodically asked to provide coverage at other Austin-area Kind Clinic locations based on operational and patient care needs.

Core Functions

• Effectively room and prepare patients for clinic visits.
• Obtain and document patient medical histories, including allergies, family, social, and surgical history, and other pertinent information in the medical record.
• Obtain and record vital signs.
• Perform phlebotomy and process laboratory specimens as needed during clinic operating hours.
• Dispense medications and administer STI treatments, including injections, in accordance with provider directives and Standing Delegation Orders (SDOs).
• Serve as a liaison between the laboratory, providers, and patients.
• Review provider orders for accuracy and completeness, verify specimen labeling and identification, and follow established protocols for specimen handling.
• Clean, stock, and maintain exam rooms to ensure readiness for patient care.
• Assist clinic staff and the Clinic Administrator with monitoring inventory levels and verifying receipt of supplies in accordance with established policies and procedures.
• Promote infection prevention practices and adhere to universal precautions to maintain a safe environment for patients and staff.
• Complete required annual clinical competencies and trainings.
• Maintain patient confidentiality in accordance with HIPAA and organizational policies and procedures.
• Participate in staff meetings, training sessions, and other organizational activities as needed.
• Perform other duties as assigned.

Key Performance Indicators

• Adherence to clinical, administrative, and operational protocols.
• Compliance with all privacy, confidentiality, and ethical standards.
• Participation in quality improvement and continuous improvement initiatives.
• Timely and accurate documentation and completion of assigned tasks.
• Demonstration of professionalism, teamwork, and excellent patient service.

Compensation

Based on the responsibilities and requirements of this position, the starting hourly rate is $20.80. The actual starting rate will be determined based on the selected candidate's qualifications and relevant experience.