Shelter Case Manager

Job Description

Job Description

SUMMARY:

The Shelter Case Manager plays a key role in supporting residents by assessing needs, developing individualized service plans, and connecting clients to housing, medical, mental health, and employment resources. This position focuses on empowering individuals toward stability and self-sufficiency while maintaining accurate documentation, ensuring compliance with program requirements, and collaborating with a multidisciplinary team to provide comprehensive, client-centered care.

REPORTING RELATIONSHIP:

Shelter Case Manager reports to the Director of Social Services

SCHEDULE:

10AM - 6PM

11AM - 7PM

12PM - 8PM

1-2 Late days per week , one weekend day (selected sites)

LOCATIONS:

Jamaica

Long Island City

POSITION TYPE:

Fulltime Positions, one weekend day and 1-2 late days per week, selected sites may require a weekend day.

RESPONSIBILITIES IN THIS ROLE:

• Develop and monitor individualized service and treatment plans, including regular resident check-ins, assessments, and crisis intervention as needed

• Connect residents to community resources, social supports, and essential services that promote independence and well-being

• Coordinate and track services, including follow-ups with referrals and ongoing communication with providers

• Maintain accurate documentation, resident records, and provide timely reports to supervisors

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• BS/BA Degree in a human services related discipline and 3-5 years’ experience working with applicable populations.

• Experience working with unhoused populations

OTHER SKILLS/ ABILITIES:

• Demonstrates strong interpersonal, communication, and problem-solving skills with sound judgment, discretion, and the ability to manage multiple priorities and deadlines

• Maintains a professional, courteous, and customer service–oriented approach with a positive attitude and attention to detail

• Remains calm under pressure, able to identify and resolve routine issues effectively in fast-paced or high-stress environments

• Works independently and collaboratively, fostering a professional and supportive environment for staff, clients, and stakeholders

BENEFITS:

We offer a comprehensive benefits package that includes health, dental, and vision insurance, paid time off, retirement plans, and additional employee perks.

• 15 Vacation Days Annually

• 12 Sick Days

• Floating Holiday 1 annually

• 401K retirement plan with 3% match after 90 days of employment

• Medical Benefits after 30 days of employment with Cigna

• Dental/Vision eligible after 90 days of employment

• Access to Gym/Weight Room

• Access to Boxing Ring

• Short Term Disability

• Life, Accidental Insurance available through Aflac

• Transit Check for commuting expenses

• Legal Shield for legal services

• Public Service Loan Forgiveness (PSLF) participants

As a Case Manager at Elmcor, you serve as a central advocate and coordinator for residents—playing a critical role in assessing needs, developing individualized service plans, and guiding individuals toward stability and self-sufficiency. In this position, you provide consistent, hands-on support while connecting residents to essential housing, medical, and social services, ensuring a structured, supportive, and empowering environment where each individual has the resources and guidance needed to succeed. Are you passionate about making a meaningful impact in your community?

Join Elmcor Youth & Adult Activities as a Case Manager and be part of a dedicated team committed to empowering individuals and families…. APPLY TODAY