Client Engagement Representative (CER)

Is your current company not delivering on its promises? Looking for an opportunity to grow via industry training and certifications but waiting in vain? Be sure to join the Trenchless Today team and bring your can‑do attitude! What You Need to Know About Trenchless Today A family‑owned and operated business, our team has over 40 years of combined experience in the pipe rehabilitation industry. During that time, we have embraced trenchless technology and have since been performing (no‑dig) pipe replacement. As we are family‑oriented and goals driven, we have made it our mission to provide only the highest level of service. Additionally, we understand the importance of providing immediate attention when a property is having issues that require our unique expertise, which is why we ensure a prompt response. Be Part of Our Crew Our locally owned and operated pipe lining company serves all types of businesses in Albany and the nearby areas. We are composed of certified installers and we are looking for individuals who have what it takes to continue upholding our reputation for quality work. Client Engagement Representative (CER) Clifton Park, NY About Us Trenchless Today is a leader in innovative trenchless technology and infrastructure solutions. We’re growing fast — and we’re looking for sharp, motivated individuals who thrive in fast‑paced, goal‑driven environments. If you’re a people‑person who enjoys solving problems, booking appointments, and earning what you’re worth, we want to meet you. Position Overview As a Client Engagement Representative (CER), you’ll be on the front lines of customer communication — handling inbound inquiries, booking appointments, and re‑engaging past clients to generate new business. This role is part Customer Service, part Business Development, and all about relationship‑building, results, and opportunity. What You’ll Do Handle a high volume of inbound and outbound calls with professionalism and urgency Identify customer needs and deliver effective solutions based on their service goals Build strong, trusting relationships through open and clear communication Use internal systems to provide accurate information and document all interactions Achieve performance targets, including sales goals, appointment bookings, and call handling metrics Collaborate with team members to continuously improve customer satisfaction Adapt to changing customer demands and priorities quickly and effectively Outbound Business Development Conduct outreach to past clients from our 100,000+ customer database Cold call and follow up with leads to generate new appointments and service opportunities Schedule qualified appointments for our field or sales team Track interactions and outcomes in our CRM system Collaboration & Follow-Through Work closely with field operations, sales, and marketing Support smooth handoffs and consistent customer experiences Participate in team meetings, training, and process improvement Who You Are Excellent communicator – verbal, written, and over the phone Comfortable with high call volumes and outbound prospecting Organized and detail‑oriented with strong follow‑through Motivated by goals and performance incentives Previous experience in customer service, BDC/BDR, or sales is a plus Why Work With Us? Uncapped earning potential with clear pay increases and bonuses Supportive, fast‑paced environment with a growing, respected company Career growth – room to advance into team lead, sales, or marketing roles How to Apply Send your resume and a short message telling us why you’d be a great fit. We’re ready to train the right person — but you must bring the energy, drive, and customer‑first mindset to succeed. Details Location: Clifton Park, NY Employment Type: Full-Time Salary: $60,000 - $90,000 per year Skill Level: Associate Share This Job #J-18808-Ljbffr Trenchless Today LLC.