Director of Business Operations

Position Overview

The Director of Business Operations will oversee the daily administrative functions of the company to ensure maximum efficiency and alignment with long-term strategic goals. This leadership role is responsible for driving organizational efficiency, standardizing business protocols, and leading major technology initiatives, including ERP system implementations and ongoing upgrades. The ideal candidate will be a cross-functional leader, directly supervising key department heads across Accounting, Human Resources, and Marketing/Sales to foster collaboration and sustainable growth.

Executive Leadership & Cross-Functional Supervision

• Provide strategic direction, mentorship, and performance management to the following direct reports:
  • Estimating and Order Fulfillment Manager (Pipeline growth, revenue tracking, and market expansion)
  • Senior Accountant (Financial reporting, budgeting, cash flow management, and internal controls)
  • HR Manager (Talent acquisition, employee relations, compliance, and culture)
• Break down departmental silos to ensure smooth workflows and consistent communication across the entire organization.

Purchasing & Inventory Control Oversight

• Develop, implement, and audit strategic procurement policies to streamline vendor selection, minimize cost expenditures, and establish favorable payment terms.
• Oversee company-wide inventory control protocols, establishing optimal reorder points, safety stock parameters, and automatic replenishment (PAR) metrics to minimize carrying costs and avoid stockouts.
• Supervise warehousing of physical stock reconciliation workflows, leading regular cycle counts and comprehensive inventory audits to ensure high material accountability.
• Analyze global supply chain metrics, material usage trends, and demand forecasting to proactively mitigate supply chain risks, shipping delays, and material shortages.
• Supplier Sourcing: Research, evaluate, and select vendors based on price, quality, reliability, and capacity.
• Contract Negotiation: Negotiate pricing, delivery timelines, payment terms, and contract conditions.
• Purchase Management: Process requisitions, manage purchase orders, and track in-transit inventory or deliveries.
• Compliance & Risk Management: Ensure purchases follow company policies, budget limits, and legal or governmental regulations.
• Vendor Relationships: Monitor supplier performance, resolve delivery or quality issues, and maintain long-term partnerships

Technology & ERP Management

• Lead the evaluation, implementation, integration, and continuous upgrade of the company’s Enterprise Resource Planning (ERP) system .
• Collaborate with IT and external vendors to customize the ERP software, ensuring it supports financial, sales, inventory, and operational tracking requirements.
• Train department heads and staff on new system protocols to ensure high adoption rates and data integrity.

Business Protocols & Policy Development

• Write, update, and implement comprehensive company business protocols and Standard Operating Procedures (SOPs) to streamline workflows.
• Audit existing operational workflows to identify bottlenecks and execute process improvement strategies.
• Maintain an organized corporate repository of all business rules, guidelines, and compliance documents.

Safety & Risk Management

• Author, roll out, and train on organizational safety procedures in strict compliance with local, state, and federal regulations (e.g., OSHA).
• Develop and maintain an active Emergency Action Plan and Workplace Safety Program.
• Coordinate with the HR Manager to conduct regular safety audits, training sessions, and incident investigations.

Financial & Operational Reporting

• Work alongside the Senior Accountant to review monthly financial statements, analyze variances, and optimize operating budgets.
• Establish and track key performance indicators (KPIs) for sales, marketing, and overall operational efficiency.
• Present regular operational health reports to the executive leadership team.

Required Qualifications

• Experience:
  • Minimum of 7–10 years of progressive operations management experience.
  • At least 3–5 years in a senior leadership role managing cross-functional teams.
  • Proven track record of leading at least one full-lifecycle ERP implementation or major system upgrade.
• Technical Skills:

Deep familiarity with modern ERP platforms, CRM platforms, and financial reporting software.

Key Competencies

• Strategic Vision: Ability to connect daily operations with long-term company goals.
• Change Management: Adept at guiding teams through organizational shifts, system migrations, and new protocol rollouts.
• Effective Communication: Exceptional written and verbal communication skills needed for writing policies and leading diverse teams.
• Problem-Solving: An analytical mindset capable of diagnosing inefficiencies and executing decisive solutions.

Schedule

Full-time, Monday through Friday. Flexible start and end times available, with a typical start time between 6:00 AM and 7:00 AM. This salaried position offers scheduling flexibility based on business needs and employee preferences.

Benefits

• 401(k) with company match
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off (PTO)