Field Service Technician

Provides services associated with damages, adjustments, or customer accommodations Establishes and maintain professional relationships with transit properties, bus builders, third party contractors, and American Seating personnel Supports in-complete seat assemblies at bus builders as required Provides feedback to internal team related to quality issues Supports campaign projects as needed and directed by Management Performs problem investigation to support problem solving Communicates weekly report to Field Service Manager on a timely basis Documents all repair/rework activity including Bus numbers, seat type, seat location and work performed Determines and coordinates tools to perform repair or replacement of parts Effectively communicates trip results by completing reports for all customer visits and sending to internal departments per distribution list Communicate product improvement suggestions to Field Service Manager Prepares expense reports and submits for reimbursement Travels onsite to other transit properties across the United States and Canada with little to no notice Support operations and Engineering on special projects and process improvements, as directed by manager Participate in skill development, training, and process learning at Grand Rapids location, per Field Service Manager Other duties as assigned. Requirements High School Diploma or GED Ability to adapt to various work schedules and flexible shifts Obtain necessary documentation required to travel within the United States and Canada Ability to reserve travel arrangements and then get reimbursed for expenses Must be mechanically inclined Knowledge of product, applications, and/or manufacturing processes Knowledge of how to troubleshoot and repair product Ability to interpret technical drawings/blueprints Must have good communication and interpersonal skills to work with others in problem resolution for American Seating Superb customer service, communication, and self-management skills Ability to utilize laptop for processing and creating daily/bi-weekly status updates, trip reports, accessing engineering drawings, and communicating with team members Basic skills in Microsoft Word, Excel, and Outlook. Core Competencies Demonstrates mechanical aptitude and the ability to troubleshoot and repair products while effectively communicating with team members and customers. Proficient in documenting repair activities and utilizing technology for reporting and communication. Highest-signal resume keywords Mechanical Aptitude Troubleshooting Skills Technical Drawing Interpretation Customer Service Skills Microsoft Office Proficiency ATS Optimization Keywords Hard Skills Troubleshooting Repair Technical Drawing Interpretation Documentation Expense Reporting Soft Skills Communication Skills Interpersonal Skills Self-Management Adaptability Certifications & Qualifications High School Diploma GED Industry Keywords Customer Accommodations Transit Properties Bus Builders Field Service Management Process Improvements Tools & Technologies Microsoft Word Microsoft Excel Microsoft Outlook Laptop Utilization #J-18808-Ljbffr Jobtailor