Family Services Specialist I

Family Services Specialist I

Family Services Specialist I (Adult Protective Services, Adult Services & Guardianship Focus)

Key Responsibilities

• Conduct assessments to determine client needs, risk level, and service eligibility
• Investigate reports of adult abuse, neglect, and exploitation (APS)
• Develop and manage individualized service plans
• Coordinate and monitor guardianship cases, including court involvement and ongoing oversight
• Arrange services such as in-home care, placement, and community-based support
• Maintain accurate and timely case documentation
• Collaborate with courts, medical professionals, law enforcement, and community partners
• Participate in multidisciplinary teams and case reviews
• Assist in other program areas (CPS, Foster Care, Prevention, etc.) as needed
• Provide after-hours on-call coverage on a rotating basis
• Frequent local travel required
• Home visits and fieldwork are essential

Family Services Specialist I represents the entry level employees working under close supervision while being trained in program areas such as Adult/Adult Protective Services, Child Protective Services, Foster Care/'Adoption, Child Care, and Employment Services. Employees perform routine- to journey-level casework activities, and the casework usually is reviewed by the supervisor prior to implementing a case action. Upon completion of the training program and attainment of necessary approvals, the employee shall be redefined to a full-performance Family Services Specialist II and becomes eligible for a pay increase as defined by the local agency compensation plan. The Family Services Specialist I is distinguished from the Family Services Specialist II by the latter's functioning more independently as a full performance Family Services Specialist.

Minimum Qualifications

• Bachelor's degree in a Human Services field OR
• Bachelor's degree in any field with at least two (2) years of related human services experience

Preferred Qualifications

• Experience in Adult Services, Adult Protective Services, and Guardianship
• BSW or MSW degree
• Virginia Social Worker license

Knowledge, Skills, and Abilities

• Knowledge of social work principles and human behavior
• Ability to assess client needs and develop effective service plans
• Strong communication and documentation skills
• Ability to manage a caseload and prioritize competing demands
• Ability to work effectively with diverse populations and community partners
• Sound judgment in high-pressure or sensitive situations

Working Conditions

• Frequent local travel required
• Home visits and fieldwork are essential
• Exposure to sensitive or potentially high-risk environments
• Participation in an on-call rotation is required

Benefits

• Health Insurance: High-Deductible Health Plan with $0 monthly premium for employee-only coverage and employer-funded Health Reimbursement Account (HRA)
• Retirement: Participation in the Virginia Retirement System (VRS) (Plan 1, Plan 2, or Hybrid), including mandatory employee contributions
• Group Life Insurance: Employer-paid coverage through VRS equal to 2x annual salary
• Voluntary Benefits: Options including deferred compensation plans, supplemental insurance (AFLAC), optional life insurance, and legal services
• Payroll: Paid semi-monthly

Career Growth Opportunity

This position offers a career pathway from Family Services Specialist I to Family Services Specialist II, based on successful training completion, performance, and agency needs.