Room Attendant

Job Description

Job Description

POSITION SUMMARY: Performs routine duties in the cleaning and servicing of guestrooms and baths under supervision of an inspector.

DUTIES AND RESPONSIBILITIES:

• Enters and prepares the room for cleaning.
• Cleans rooms in accordance to specific company minutes per room standard
• Cleans guest rooms, including guest bathrooms and kitchen area if applicable, according to company and franchise standards including, but not limited to: making beds; emptying wastebaskets; hanging shower curtains; sweeping, scrubbing, and clean floors; and dusting furniture
• Replenishes supplies such as drinking glasses, writing and guest directories, bathroom supplies, and linen.
• Deep cleans areas as directed by supervisor including, but not limited to: washing walls, windows, and door panels.
• Uses all chemicals in an appropriate manner.
• Turns in all lost and found items as needed
• Cleans the closet.
• Vacuums the carpet.
• Checks and secures the room.
• Attends staff meetings.
• Reports any maintenance problems as they occur to the maintenance department and the department head or manager on duty.
• Reports any unusual occurrences or requests to the department head or manager on duty.
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Understands that business demands sometimes make it necessary to have employees take on additional duties and responsibilities set forth by management at any time.

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner;
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
• Team Work - Contributes to building a positive team spirit.
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
• Organizational Support - Follows policies and procedures including but not limited to, dress code policies
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Asks for and offers help when needed.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner.

• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Must be available to work weekends and holidays.