Dock Attendant-Captains Club

Work in an amazing destination town surrounded by breathtaking mountains and spectacular lakes filled with year-round adventure!
Enjoy world class mountain biking, hiking, fishing, ziplining, horseback riding, river rafting, water sports, Glacier National Park, and more.

The Loge at Whitefish Lake is seeking Dock Attendants to join our team.

PRINCIPLE RESPONSIBILITIES AND POSITIONPURPOSE:

TheCaptains Club is a private boat club operated out of the Marina at the Lodge atWhitefish Lake. Our members gain access to a fleet of high-end boats, withoutthe hassle and cost of typical boat ownership while enjoying concierge-styleservice from our dedicated crew.


Aswe head into the 2026 season, Captains Club continues to grow and evolve. Weare looking for a crew that is excited to serve our members and help deliverthe exceptional, luxury boating experience that defines The Captains Club.


Our ideal candidate is passionate about providingexceptional customer service, building relationships with our members, andhaving an eye for detail to ensure five-star service. Dock attendants willfacilitate member outings, efficiently communicate with members and otherstaff, and act as an advocate for The Captains Club.

MAIN DUTIES AND RESPONSIBILITES:

• Maintain aprofessional image
• Provide exceptionalcustomer service
• Maintain excellentknowledge of the club, its offerings, and the ability to recommend and guideguests in safe boating practices
• Must be comfortablelearning new computer software to track members reservations, requests, andboat usage
• Perform all opening,side work, and closing duties accurately and completely
• Maintain a cleanworkspace
• Must be comfortablearound boats and willing to obtain knowledge of safe boating operation as wellas in-depth understanding of how to operate our fleet

DAILY TASKS:

• Set up Captains Clubstand
• Review "TodaysReservations" within reservation software
• Detail and prepareboats for "Todays Reservations"
• Conduct thorough boatinspections and safety equipment inspections
• Prepare all requestedfood and beverage items before members arrival and have it stocked on the boat
• Check members in andout for their reservation within reservation software
• Track and managedamage or incidents as they arise
• Assist members inboarding boats and departing from dock
• Provide safety speechand operational review of boats for each outing
• Assist members inreturning to dock and deboarding boats
• Be available to act asa concierge for our members and willing to go above and beyond to create uniqueexperiences
• Fuel boats and detailafter each outing
• Communicate withmembers on boat availability
• Promote and enforceall club rules and regulations

SPECIFIC JOB KNOWLEDGE, SKILLS, ANDABILITY:

• Must be organized anddetail oriented
• Must be punctual andarrive at work on time and in accordance with posted schedule
• Ability to move aroundthe docks and get in and out of boats for cleaning and maintenance
• Follow and respond tomanagement instruction and direction
• Desire to provideexceptional member experience and have an eye for detail regarding boatcleanliness and maintenance
• Be willing and able tooperate a boat in, and around, crowded dock areas
• Experience orknowledge of boating, safe practices, and boat operation is desired

PHYSICALACTIVITY:

• Sitting: Occasional
• Walking/climbingstairs: Constant
• Crouching/Bending: Constant
• Lifting/Carrying(20-30lbs): Frequent
• Pushing/Pulling: Frequent
• Talking: Constant
• Climbing in and out ofboats: Constant
• Hearing: Constant

The physical demands described are representativeof those that must be met by an employee to successfully perform essentialfunctions of this job. Reasonable accommodation may be made to enableindividuals with disabilities to perform the essential functions.

QUALIFICATIONS:

Education:

HighschoolDiploma, or GED/vocational training, or job-related experience


Experience / Licenses or certificates

• Must have experiencemaneuvering and docking boats
• Have knowledge of safeboating practices and understand operation of boats to the extent you can teachmembers how to operate a vessel
• Must have a validdrivers license

The Lodge at Whitefish Lake, part of Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.