Program Manager

Program Manager Job Description

Job Title: Program Manager


Classification : Non-Exempt


Department: Client Services

Revision Date: July 8, 2020

Reporting Relationships

Reports to: Program Services Director


Positions Supervised: Training and Program Supervisor

Summary

The primary role of the Program Manager is the management of client planning, including all person-centered plans in compliance with State and Federal regulations. This position is a strong advocate for all of Kittitas Interactive Management (KIM) clients. The Program Manager oversees program management for client services.


Essential Duties and Responsibilities

• Implement and evaluate individualized programs for clients, Including:
• Treatment team plan
• Functional assessments and Safety Plan
• Implementing and overseeing PBSP's
• Implementing and managing IISP's

• Assist with client's ID processes including:

o Food Assistance application


o Social Security Cards

o State ID

o Birth Certificate

• Manage the development and implementation of Individual Program Plans (i.e., Inventory Updates, POC data changes, IFP data changes, etc).

• Patriciate in treatment team meetings, including all coordination between KIM, clients, client guardians, DDA, therapist, and other interested parties.
• Supervise all monthly charting and revising of calendars done by Training and Program Supervisors.
• Manage all data collecting of KIM client information regarding client planning.
• Manage client planning paperwork that involves guardians/legal representatives.
• Maintain a high degree of confidentiality when dealing with client matters relative to organizational functions. Treat client information carefully and confidentially maintaining privacy and security at all times. Be honest with all KIM parties, providing them clear, complete, and factual information.

• Acknowledge the needs, wants, and rights of clients with dignity and respect.
• Be aware and abide by all agency policies, procedures, and practices.
• Oversee compliance of treatment team and therapist documentation.
• Assist case resource manager with development of CSCP.
• Report promptly instances of injuries, behaviors, abuse, and safety hazards, etc. to the proper chain of command.
• Oversee incident report, non-medical and healthcare related issues.

• Patriciate in Household configuration, and intake or transition of clients regarding client planning.


o Community Protection Site Approvals
• Assist in the management of fundraising events.
• Participate in community events and programs that help improve the quality of life for the individuals that we support.

Education and Experience
• Minimum age of 18 years.
• Current criminal background check, cleared by DSHS before working alone, unsupervised with clients.

• Valid driver's license or Washington State ID.
• Must have a minimum of one year as a Training and Program Supervisor.

• Bachelor Degree desired, but not required.
• Ability to work with minimal supervision.
• Excellent written and verbal communication skills.
• Capability to adapt to a fast-changing environment.
• Exercises time management skills to manage multiple high priority projects.
• Ability to gain the trust and confidence of the executive and management team.

Certificates, Licenses and Registrations

• None required

Knowledge, Skills and Abilities

Language Skills: Excellent reading comprehension and written communication skills required. For example: ability to read, analyze, and interpret documents, reports, technical specifications, governmental regulations, and correspondence. Ability to apply proper grammar, spelling, punctuation, and format to communications. Ability to present information in one-on-one, small group, and large group situations to management and staff.


Mathematical Skills: Ability to work with basic mathematical concepts, and ability to draw and interpret graphs.

Reasoning Ability: Ability to solve a wide range of practical problems and deal with a variety of concrete and complex variables; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form; and ability to deal with multiple variables.

Computer Skills: Ability to operate related computer applications (i.e. word processing and spreadsheet applications), and business equipment including personal computer, copy machine, fax machine, and telephone.


Physical Demands

Talking: Able to convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities: Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength: Frequently required to sit, stand, and walk and occasionally required to stoop, kneel, crouch, or crawl. Occasionally required to lift and/or move up to 20 lbs.

Your Work Place

Internally, work is normally performed in a home setting, where exposure to conditions of extreme heat/cold, poor ventilation, and fumes are very limited. Noise level is moderate and may include sounds of normal house hold equipment (furnaces, telephones, etc.). No known environmental hazards are encountered in the normal performance of job duties.

Intent and Function of Job Descriptions

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by management as deemed appropriate.


In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Signature

My signature below represents that I have received, read, and understand the information outlined in the job description. I will be responsible for those duties and functions listed in the job description and will comply with future changes to the job description. I understand that a copy of this document will be placed in my personnel file.
Skills & Requirements Qualifications