Regional Sales Assistant (CSR)

Regional Sales Assistant (Csr)

We are seeking a detail-oriented regional sales assistant (customer service representative) to provide administrative and customer service support to the regional sales team. This role serves as a liaison between sales, credit, operations, logistics, and customers to ensure accurate order processing, timely deliveries, and excellent customer service.

Responsibilities

• Provide administrative support to the regional sales team.
• Process customer orders, including bulk, packaged, and drop-ship orders, in SAP.
• Coordinate with sales, credit, operations, logistics, vendors, and carriers to ensure timely order fulfillment.
• Track open orders, assist with load planning, and communicate delivery updates.
• Prepare sales reports, freight quotes, customer documentation, and other administrative reports.
• Process vendor invoices, maintain accurate customer records, and verify order documentation.
• Assist with customer rebates, expense tracking, and general office administration.
• Coordinate travel arrangements, meetings, mail, office supplies, and other administrative tasks.
• Support regional events, customer visits, and special projects.
• Perform other duties as assigned.

Requirements

• Associate's or bachelor's degree preferred
• Experience with SAP preferred
• 3+ years of administrative, customer service, or office experience
• Strong organizational, communication, and multitasking skills
• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Ability to prioritize work, meet deadlines, and work independently in a fast-paced environment
• Excellent customer service and interpersonal skills
• Strong attention to detail and problem-solving abilities
• Ability to manage multiple priorities with accuracy and efficiency
• Team-oriented with a proactive, adaptable approach