IT Technician

Position Overview Work Arrangement: Hybrid (On‑Site and Remote mix) Location: Durham, NC, US, 27710 Personnel Area: CENTRAL ADMIN MANAGEMENT CTR Reporting to the Senior Director Supply Chain IT Sourcing, the IT Sourcing Manager is responsible for long‑term planning, strategy development, and leading continuous improvement of assigned IT spend categories. The position will develop and implement IT sourcing strategies and standards across the assigned IT spend categories to meet Duke University and Duke Health System needs by achieving high quality, reduced cost, and simplified procurement strategies. Responsibilities Lead cross‑functional and multi‑departmental sourcing activities for assigned category(ies). Serve as an IT category manager and focus on planning for and executing a model to capture, manage and control spend reductions as a result of procurement activities that improve category spend performance for key IT investments, existing and new. Perform analysis on a multitude of Information Technology related commodities (Software, SaaS, IaaS, PaaS, Equipment, Hardware, Professional Services, etc.). Lead sourcing processes in a matrixed environment including RFI/RFPs and negotiations or renegotiations: sourcing functions include but are not limited to preparing market research, sourcing templates, spreadsheets, reviewing specifications, statements of work, and contracts. Create evaluation models and assist stakeholders in evaluation during formal, informal, and sole source solicitations. Lead negotiations with the software industry and analyze complicated licensing models (like on‑premise, subscriptions, hosted and cloud) for department‑wide and enterprise‑use license agreements of software & professional services for application services for a range of vendors: With inputs from subject matter experts and applicable leadership team make recommendations for vendor selection. On vendor pricing and discounts, licensing terms, Statements of Work, Service Level Agreements, Licensing, and maintenance agreements, etc. Work collaboratively with suppliers and customer stakeholders to identify and execute vendor negotiations and service improvement. Develop sourcing plans, benchmark suppliers, contracts, and services and evaluate various Business Unit level requirements, existing opportunities, or new initiatives, including but not limited to setting sourcing strategies and executing those strategies to deliver improvements on quality, value, contract, price, and service. Provide analytics to enable comprehensive and informed purchase decisions; analyze business processes and identify opportunities to increase efficiency while reducing costs. Identify and recommend cost savings opportunities through data analysis and negotiations; stay current with relevant advances in technologies. Responsible for maintaining and updating knowledge of IT policies and procedures, hardware, software, and technical services. Develop and follow best practices and procedures and share knowledge with team members. Develop and maintain strong relationships with stakeholders at all levels to understand the environment and support stakeholders in driving business outcomes. Monitor and manage metrics associated with primary suppliers and their committed service levels; investigate opportunities for synergies and rationalization of other legacy IT suppliers/systems. Must have a strong focus on cost reduction targets and be able to build an opportunity pipeline for cost savings/avoidance; maintain a roadmap of category execution activities to implement the category strategy; execute procurement tasks to support on‑time project launches, delivering quality products while achieving cost targets to align with successful launches; lead supplier performance reviews for IT projects during the project closure phase; maintain close partnership with other shared services such as legal, regulatory, risk, information security, and finance to ensure adherence with applicable policies, compliance matters and achievement of favorable contractual terms; manage redline reviews of assigned IT Agreements that require inclusion of Duke standard terms and conditions; evaluate supplier performance through review of vendor spend reports and customer feedback; resolve issues and implement solutions to address negative supplier performance; hire, supervise and provide performance reviews for subordinates including Sourcing Analyst; survey customers to assess processes and team performance, and benchmark other institutions for process ideas and/or improvements; responsible for managing the budget for team activities. Qualifications Education: Bachelor’s degree in Business Administration, Accounting or business related field. Experience: Five years of progressively responsible contract administration/procurement related experience, or an equivalent combination of relevant education and/or experience. Skills: Sound understanding of computer hardware and software; strong consultative, analytical and problem‑solving skills; strong quantitative and problem‑solving skills; strong project management/process improvement skills; effective at evaluating information/data to drive decisions; effective at developing plans/resolving issues and creating strategies and operational process solutions. Compensation & Benefits Salary: USD $62,694.00 to $107,633.00 annually. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family‑friendly and cultural programs to eligible team members. #J-18808-Ljbffr