Service Manager (Heavy Equipment)

Ready to take your career to the next level? Join RDO Equipment Co. as a Service Manager and lead a talented team of technicians in a fast‑paced, customer‑focused environment. In this role, you’ll manage work orders, oversee scheduling, build strong customer relationships, and foster a supportive, high‑performing shop culture. We’re looking for a candidate with proven management experience who can effectively lead teams, drive results, and model strong accountability. If you’re passionate about developing people, delivering exceptional service, and making a meaningful impact, we encourage you to apply. Take the next step in your career and build something you’re proud of with RDO. What's In It For You $75,000-$100,000 / year 24% bonus potential A comprehensive benefits package that supports your well‑being. For more details and to view these offerings, visit RDO's benefits page. A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values. Why RDO? When you join RDO Equipment Co., you’ll become part of an industry‑leading team providing a world‑class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members. RDO Equipment Co. in Sacramento belongs to our Vermeer division, focused on providing a variety of Vermeer products, parts and services to customers around the U.S. RDO's Vermeer division includes eight locations. Sacramento is a crucial part of this network, which stretches from California to Minnesota. Are you ready to join a team that works closely with arborists, landscaping companies, contractors, forestry companies, municipalities and other customers who value a knowledgeable Vermeer partner? What You Will Do Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems. Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be. Deliver top‑notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process. Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned. Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew. Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time. For a complete list of duties and responsibilities, view the full job description here. What You Will Need Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow. Customer Service Skills: You’re passionate about delivering top‑notch customer experiences. Tech‑Savvy: You’re confident using computers and quick to learn new systems. Experience: Familiarity with our industry is a plus, but not required — we’ll support your learning. Communication: You express yourself clearly, both in writing and in conversation. Pace: You thrive in a fast‑moving environment where priorities can shift, and no two days are the same. Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship. Why You'll Love It Here Tight‑knit team: Everyone, from parts and service to sales, works together to serve the customer and grow the business. Regular team‑building: We regularly get together for team‑building events like BBQs and other outings. Employee support: Everyone feels supported personally and professionally by each other, management and RDO as a whole. A feel‑good business: We feel good about the company we represent and like to come to work each day to provide excellent customer service. Shared information: RDO is an open‑book company, regularly sharing information to keep team members knowledgeable about the company's standing and the products we supply. #J-18808-Ljbffr