Principal Technical Program Manager - Merchant Services

Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.

As a Principal Technical Program Manager within the Commercial and Investment Banking - Merchant Services / Payments Technology team, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.

Job responsibilities

• Develop, implement and execute comprehensive & strategic project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions.
• Oversee execution of complex technology projects and programs, manage resources, budgets, and timelines while mitigating risks and resolving roadblocks
• Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision‑making procedures for beneficial outcomes
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team
• Direct with continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations, and 5+ years of building and leading highly effective teams
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships, and influence decision‑making across functional teams and clients with status reporting and executive readouts to drive beneficial outcomes aligned with the firm's objectives
• Advanced experience in utilizing technical fluency, including vendor product knowledge, managing vendor relations, and the enablement of on-demand access to shared pools of applications and services
• Advanced analytical reasoning skills, applying critical thinking and problem‑solving techniques to break down business, technical, and operational objectives
• Proven ability to lead through change, managing dependencies, and controlling change in high‑pressure, shifting environments
• Develop dashboards, briefings, and discussions on materials for senior executives and stakeholders to provide transparency and facilitate decision‑making (leveraging Jira, Confluence, SharePoint, and other collaborative tools)
• Identify, prioritize and deliver AI‑enabled capabilities, establishing evaluation frameworks, model risk controls, and responsible AI guardrails to drive adoption and performance monitoring for AI features

Preferred qualifications, capabilities, and skills

• Demonstrate proficiency in technical solutions and implementing solutions
• Proven ability to lead through change, manage dependencies and control change in high‑pressure, dynamic environments
• Practical understanding of AI techniques and the ability to translate day to day use cases in AI workflows
• Develop close partnerships with the Portfolio Management and Transformation function within Digital Channels and Connectivity to execute change management and transformational initiatives within delivery