Assistant Store Manager

Join to apply for the Assistant Store Manager role at O'Reilly Auto Parts . The Assistant Store Manager supports the Store Manager in sales, customer service, store appearance and operations. The Assistant Manager leads the store team during the Store Manager’s absence or opposite shifts and is expected to deliver excellent customer service. Responsibilities Lead the store team in providing excellent customer service to retail and professional customers. Supervise customer service levels in the retail showroom and execute on customer service programs. Work with the store manager to ensure the retail sales counter is adequately staffed during peak hours. Assist the store manager in setting team member goals, providing feedback, coaching, and ensuring training is current. Participate in the hiring process, including recruiting tasks, scheduling, interviewing, and evaluating candidates. Answer telephone according to company policy. Process buy online/ship to store, hub, and store to store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals. Handle special orders and outside purchases efficiently using the electronic outside purchase order ledger. Process retail customer returns and exchanges efficiently and accurately, and stage returned merchandise. Invoice all merchandise, including core charges and warranties, before product leaves the store. Communicate Zipline messages and delegate Image Maker and merchandising tasks. Ensure team members comply with company policies, posted work schedule, clocking in/out, and approval of changes. Perform all store opening/closing duties, day end procedures, verify money/deposits, prepare bank deposits, secure building, arm/disarm security alarms, and lock delivery vehicles. Assist in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in‑store service/test equipment, and delivery vehicles. All other duties as assigned. Qualifications Sales Specialist Training, Assistant Manager Certification, and RSS Certification. Certified Parts Professional Certification and ASE Certification are desired. Fluency in multiple languages; Spanish is highly desired. Compensation Competitive wages & paid time off. Stock purchase plan & 401k with employer contributions starting day one. Medical, dental, & vision insurance with optional flexible spending account (FSA). Team member health/wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io and provide your requested accommodation and position details. #J-18808-Ljbffr