Technical Support Engineer - Service Management :

$32 - $33 per hour

Akraya

Primary Skills: JavaScript (Expert), Java (Proficient), relational databases (intermediate), Linux (intermediate), Customer support (advanced)
Contract Type: W2 Only
Duration: 12 months with possibility of extension
Location: Orlando, FL (Hybrid)
Pay Range: $32.00 - $33.00 per hour

2 days in office, Wednesday and Thursday (Hybrid)

Job Summary:
This role involves diagnosing and resolving complex technical issues for software users, requiring in-depth platform knowledge and strong problem-solving abilities. You will analyze code, identify solutions for custom integrations, and manage customer cases effectively. The position demands excellent communication for a customer-facing, collaborative environment with opportunities for growth.

Key Responsibilities:

Diagnose and resolve intricate technical software problems.
Analyze and debug JavaScript code for custom solutions.
Manage and track customer-reported technical issues.
Develop deep expertise in the software platform.
Communicate technical solutions clearly to customers.
Demonstrated ability to troubleshoot difficult technical issues
Solid object-oriented programming skills in Javascript
Relational database experience Experience with web application stacks and relational databases is essential.

Must-Have Skills:

Resolved complex customer issues by troubleshooting JavaScript applications and identifying root causes across web application environments.
Developed and supported dynamic web components using JavaScript, Angular, HTML, CSS, and XHTML.
Investigated application and database issues using MySQL and Linux/UNIX while providing technical support and solutions to customers.

ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment . Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!

Industry Leaders in Tech Staffing
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!

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Vacancy posted 4 days ago

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