Family Services Specialist

Supervisor: Sr. Director of Family Services FLSA Status: Non-Exempt, Full-Time Revised: June 25, 2022 Position Summary The Family Services Coordinator provides administrative and operational support for the YMCA's Child Care Department. This position serves as the primary administrative contact for current and prospective families, assisting with enrollment, state subsidy programs, EBT, billing support, scheduling, records management, and day-to-day office operations. The position creates an exceptional family experience while allowing center directors to focus on leading staff, supporting children, and maintaining program quality. Essential Functions Serve as the first point of contact for prospective and current childcare families. Guide families through enrollment, registration, and onboarding. Maintain waitlists and coordinate classroom placement with center directors. Schedule tours and respond to family inquiries. Maintain accurate child and family records. Prepare enrollment packets and licensing documentation. Assist with EBT and state childcare subsidy processing. Coordinate billing questions, payment plans, and collections support with Finance. Track enrollment trends and vacancy reports. Provide administrative support to all childcare centers. Order office supplies and support departmental projects. Deliver exceptional customer service in person, by phone, and electronically. Demonstrate a commitment to building and protecting a top-notch team culture by fostering trust, collaboration, accountability, positivity, and a servant‑leadership mindset. Support teammates, embrace continuous improvement, and contribute to an environment where staff feel valued, engaged, and empowered to deliver exceptional service. Qualifications High school diploma or equivalent required. Two years of administrative or customer service experience preferred. Excellent organizational and communication skills. Strong computer proficiency including Microsoft Office. Ability to manage multiple priorities while maintaining accuracy. Experience with childcare administration, EBT, or state subsidy programs preferred. Deliver exceptional customer service in person, by phone, and electronically. Work Environment & Physical Demands Able to sit, stand and bend to perform appropriate tasks. Must be able to move at an appropriate pace to respond to emergencies. Follow all safety requirements of the Salina Family YMCA. May be required to stand for extended periods of time. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Mission Advancement: Accepts and demonstrates the Y’s values of caring, honesty, respect, and responsibility. Demonstrates a desire to serve others and fulfill community needs. Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations, listens for understanding meaning, speaks and writes effectively. Takes initiative to assist in developing others. Operational Effectiveness: Makes sound judgments and transfers learning from one situation to another, establishes goals, clarifies tasks, plans work and actively participates in meetings, strives to meet or exceed goals, and delivers a high‑value experience for participants. Personal Growth: Pursues self‑development that enhances job performance, demonstrates an openness to change and seeks opportunities in the change process, accurately assesses personal feelings, strengths, and limitations and how they impact relationships have the functional and technical knowledge and skills required to perform well. Effects on End Results Provide exceptional service to every family. Maintain accurate enrollment and subsidy records. Support directors by reducing administrative workload. Increase enrollment responsiveness and conversion. Maintain confidentiality and professionalism. This job description is not intended to be all-inclusive but to give a basic structure of the duties; the employee may be requested to perform other reasonable related duties as assigned by the supervisor. Job descriptions and assignments may be modified when deemed appropriate by management. #J-18808-Ljbffr Salina Family YMCA Inc