Network Operations Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Network Operations Manager based in the United States. We are looking for an experienced Network Operations Manager to lead a high-performing network engineering team while remaining actively involved in complex technical challenges and enterprise network architecture. In this hands-on leadership role, you will oversee the reliability, security, and continuous improvement of managed network environments and data center infrastructure. You will serve as the senior technical escalation point, guiding critical incident resolution and driving proactive improvements across multiple client networks. Working closely with engineers, service delivery teams, and customers, you will identify operational risks, optimize performance, and deliver cost-effective technology solutions. You will also develop engineering talent, establish technical standards, and ensure consistent service quality across a dynamic managed IT services environment. This is an opportunity to combine advanced networking expertise, strategic decision-making, and people leadership while directly influencing customer satisfaction and operational excellence. \n Accountabilities

Network Engineering and Technical Leadership: Serve as the senior technical authority and final escalation point for complex routing, switching, network security, and network diagnostics.

Design, review, and approve advanced network architectures and configurations, considering infrastructure requirements, hardware and software technologies, business continuity, disaster recovery, and system integration.

Personally investigate and resolve critical network incidents, lead major incident response, and conduct root-cause analysis to prevent recurring issues.

Oversee the architecture, standards, and lifecycle management of data center network infrastructure, including Cisco Nexus, Firepower, and SD-WAN environments such as Meraki and Cisco Viptela.

Establish and maintain engineering standards, configuration baselines, technical documentation, and quality assurance processes.

Evaluate technical feasibility, deployment strategies, resource requirements, and cost estimates for network projects.

Proactive Network and Client Improvement: Lead regular assessments of customer network environments to identify security vulnerabilities, reliability risks, capacity constraints, and performance issues before they cause service disruptions.

Use monitoring platforms, ticket trends, and assessment data to identify recurring problems and implement permanent solutions rather than relying on reactive support.

Forecast network capacity requirements and align infrastructure planning with evolving business needs.

Collaborate with Service Delivery Managers, Technical Account Managers, and Enterprise Solutions Architects to translate technical findings into clear, practical, and cost-effective recommendations.

Monitor hardware and firmware lifecycles, security vulnerabilities, and configuration changes across managed environments, coordinating timely remediation.

Ensure that network recommendations prioritize customer needs, business outcomes, service reliability, and long-term value.

Team Management and Development: Recruit, onboard, coach, and develop Network Engineers and Senior Network Engineers through technical mentoring, performance management, and certification planning.

Establish clear team expectations, conduct regular one-to-one meetings and performance reviews, and promote accountability through structured management practices.

Manage team workloads, project priorities, resource allocation, and cross-functional collaboration.

Oversee network change management, reviewing and approving proposed changes, maintenance windows, and rollback procedures.

Coordinate the team's 24/7 on-call rotation and escalation procedures, ensuring appropriate coverage for major incidents and after-hours support.

Communicate operational status, technical risks, and project outcomes effectively to senior leadership, internal teams, and customers.

Operations, Compliance, and Vendor Management: Define, monitor, and report on network operations KPIs and service performance indicators.

Manage relationships with network vendors and telecommunications carriers, including technical escalations, procurement, and licensing decisions.

Ensure compliance with applicable security, regulatory, and contractual requirements, including HIPAA, PCI, and NIST standards.

Maintain the confidentiality and security of sensitive company and customer information while ensuring adherence to internal policies and professional standards.

Requirements:

Bachelor's degree in Information Systems, Computer Science, or a related technical discipline.

At least 10 years of professional experience in networking or telecommunications within a service provider, managed service provider (MSP), or enterprise environment.

Minimum of 3 years of experience as a Senior Network Engineer or in an equivalent position, acting as the primary escalation and network architecture resource for complex environments.

At least 2 years of experience leading engineering teams as a manager, team lead, or technical lead, with direct responsibility for work allocation, mentoring, and performance.

Previous experience in an MSP or multi-client service environment is strongly preferred.

Expert knowledge of enterprise networking fundamentals, including complex routing and switching, high-availability architecture, advanced network security, internet services, protocols, and network diagnostics.

Advanced proficiency in at least three of the following areas: core routing, core switching, network security, network diagnostics, and application load balancing.

Strong network architecture, troubleshooting, and analytical capabilities, including the ability to assess technical problems, evaluate alternative solutions, understand business impact, and implement cost-effective improvements.

Demonstrated experience proactively identifying and resolving network performance, security, and reliability issues.

Proven ability to lead, mentor, motivate, and hold engineering teams accountable while maintaining hands-on technical involvement.

Excellent written and verbal communication skills, including the ability to explain technical risks and recommendations to non-technical stakeholders and senior executives.

Strong organizational and prioritization skills, with the ability to manage multiple projects, incidents, and team responsibilities simultaneously.

Familiarity with current networking technologies, infrastructure tools, applications, and vendor ecosystems.

Preferred Certifications: CCNP Enterprise or Security certification, with CCIE considered a significant advantage. Fortinet NSE, Meraki CMNA/ECMS, or equivalent vendor certifications are also valued. ITIL Foundation or a similar IT service management qualification is preferred.

Technical Platforms and Tools: Experience with Cisco ISR/ASR routers, Catalyst and Nexus switches, Firepower and ASA firewalls, Cisco Viptela and Meraki SD-WAN, Meraki networking and wireless solutions, Fortinet, FortiCloud, FortiClient, Sophos, SonicWall, and Ubiquiti UniFi devices.

Familiarity with VMware virtualization platforms, with Platform9 experience considered an advantage.

Knowledge of Windows Server environments and services, including Active Directory, DNS, and DHCP.

Experience with network monitoring and service management tools such as Auvik, Autotask PSA, and IT Glue, or comparable platforms.

Proficiency with Microsoft Office, Visio, and standard collaboration tools.

Ability and willingness to learn and support additional networking platforms as required.

Benefits:

Remote work: Fully remote position, with preference for candidates located in or near Las Vegas, Nevada.

Health coverage: Medical, dental, and vision insurance.

Retirement planning: 401(k) retirement savings plan with employer matching contributions.

Paid time off: Paid vacation and holidays.

Professional development: Access to career growth opportunities and ongoing technical training.

Certification support: Opportunities for professional certifications and continued technical education.

Leadership opportunities: Direct responsibility for developing engineering talent and influencing network operations strategy.

Collaborative culture: Work closely with an engaged senior leadership team in an environment that values employee contributions, continuous learning, and operational improvement.

Technical impact: Lead enterprise networking initiatives and manage complex infrastructure supporting multiple customer environments.

Work schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. Pacific Time, with availability for major incident escalations and oversight of the team's 24/7 on-call rotation.

Travel: Occasional travel for data center activities, customer site visits, and special projects.

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