IT Specialist
$85k - $105kSmartly
The IT Support & Service Desk Specialist will provide hands‑on IT support for U.S. users, focusing on Google Workspace and SaaS platforms. Key Responsibilities Refining ITIL 4 processes Administering service‑desk platforms (Freshservice, Jira Service Management) Supporting SLAs/OLAs reporting Delivering white‑glove support to executives including the CEO Maintaining hardware/software inventory Collaborating on onboarding/offboarding Ensuring endpoint security with Workspace ONE UEM and Google Endpoint Management Coordinating office network support Improving service performance through scripting and workflow automation Requirements 3‑5 years of IT support experience Knowledge of ITIL Knowledge of ITSM tools Strong troubleshooting skills for macOS Strong troubleshooting skills for ChromeOS Networking basics Knowledge of Google Workspace apps Excellent communication skills Benefits Five weeks PTO Healthcare 401K matching Equity grants Wellness benefits Choice of computer Salary range is $85,000 to $105,000 per year. #J-18808-Ljbffr
Vacancy posted 11 hours ago
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