Key Account Manager

Key Account Manager

Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine's platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products.

This Key Account Manager role is focused on owning a small portfolio of high-value accounts and serving as a trusted strategic partner to those customers. You will be responsible for driving customer value, strengthening relationships across multiple stakeholders, and identifying opportunities to deepen partnership and long-term growth.

You'll work cross-functionally with teams across Sardine, including risk analytics, data science, integrations, product, and customer-facing teams, to help customers solve complex fraud, risk, compliance, and payments challenges and get the most out of Sardine's platform.

Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine

Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.

Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.

Speak knowledgeably and advise on best practices relating to fraud and compliance

Build, monitor, and communicate KPIs to clients.

Provide strategic analysis and critical thinking as we plan long-term expansion.

Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.

10+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's

5+ years of domain experience in compliance, fintech, or AML/KYC

Strong presentation skills for both virtual and in-person meetings with various stakeholders

Previous customer-facing experience, preferably with a technical product

Exceptional project management skills with the ability to synthesize all inputs and balance the needs of multiple stakeholders

Proficiency in using business intelligence tools

Your analytical skills are second to none; you excel at number crunching and drawing insights

You're capable of translating complex strategies into actionable processes and outcomes

You're a natural at building relationships and collaborating with others

You constantly think about ways to improve processes

You love making customers more efficient as much as we do!

Base pay range of $160,000 - $210,000 + bonus + equity with tremendous upside potential + Attractive benefits

Generous compensation in cash and equity

Early exercise for all options, including pre-vested

Work from anywhere: Remote-first Culture

Flexible paid time off and Year-end break

Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific

4% matching in 401k / RRSP - US and Canada specific

MacBook Pro delivered to your door

One-time stipend to set up a home office desk, chair, screen, etc.

Monthly meal stipend

Monthly social meet-up stipend

Annual health and wellness stipend

Annual Learning stipend

Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.