Housekeeping Supervisor

About West Creek Ranch

The ranch provides the perfect setting for meetings, leadership development, social gatherings, recreation and inspiration. Working with select nonprofit partners, The Arthur M. Blank Family Foundation brings together leaders across sectors to address today's most challenging societal problems. Topics range from social justice to climate change to mental health, and everything in between. West Creek offers 5-star service and recreation amenities, providing a setting that inspires innovation and creative problem-solving.

With guidance by ranch staff who treat guests like family, the West Creek experience is a reminder that more indoor meetings don't equal more success. West Creek requires participants to spend half of their time engaged in outdoor activities based on the belief that exponential learning is stimulated by connecting to nature, building relationships and fostering self-renewal. West Creek participants have raved about how much they achieved outside of the meeting space, immersed in games, hikes, horseback rides and more.

The Employee Experience

This is so much more than a job.

Here at West Creek, your job will be to help create incredible experiences for our guests. Through you, our guests will feel inspired to come up with creative solutions to daunting world problems. By greeting all guests with a smile, attending to the smallest details, and catering to each guest's needs, we are creating an environment that makes our guests feel welcome and cared for, so that they feel relaxed and focused to tackle serious, society-changing issues. Through your thoughtful interactions with others, you are sure to have an impact on guests and staff alike.

You'll experience all this with a group of adventurous, hard-working, and fun-loving people who will become lifelong friends. On the weekends, you and your new friends will get to enjoy the endless recreational opportunities and natural wonders that Yellowstone country has to offer!

Ideal Candidate

We're looking for people who understand the importance of a friendly smile and a kind word. Our staff members are personable, adventurous, hard-working, honest, and are willing to pitch in when they see that a helping hand is needed. Physical stamina to work long days is also required. Additionally, we're looking for people with a desire and a willingness to learn. Rather than departmentalize, many of our staff work a variety of jobs in order to gain a better understanding of the operation as a whole. We feel this flexibility better prepares them for whatever may come in the future.

Wrangling and working in the kitchen require specific skills and experience. However, training can be provided for many other jobs that do not require prior experience. When evaluating applicants, a desire to learn, serve, and maintain a positive attitude is most important. Although, preference will be given to those who have prior customer service experience.

Room and Board

Room and board are provided to all West Creek Ranch staff members. We offer housing at various locations offsite, all within an 18-mile drive of the ranch. Our accommodations are mostly shared with private accommodations reserved for managers, returning employees, or senior staff members. West Creek Ranch provides linens, comforters, pillows, and towels. There is sufficient storage space on the ranch for personal belongings. We provide ample space for indoor recreation, along with a place to do laundry. Staff members are allowed to respectfully use all ranch facilities including our world-class golf course.

While transportation to and from work is not provided, carpooling with fellow employees is easy to arrange.

Three meals a day are provided during the workweek in our staff dining room at the Ranch. Our kitchen staff put equal thought and care into our staff meals as they do for our guests, providing an array of options and catering to dietary restrictions.

Communal kitchens will be provided in your housing, where you will have ample room to store food and cook whatever you're craving whenever you crave it.

Employee Perks

Not only do employees have access to the full facility, but they are also encouraged to participate in guest activities free of charge, so long as there is availability. Horseback rides, guided hikes, fly-fishing instruction, and world class golf are just a few of the activities you'll have the opportunity to experience. And we can't forget the weekly Dance Nights with the guests!


Competitive wages, free room and board, weekends off, a beautiful mountain environment, access to Yellowstone National Park, use of our world-class facilities and activities, and the opportunity to mingle with our amazing guests and staff from all over the world... who could ask for anything more? The friendships you make, the skills you learn, and the memories you'll form will last you a lifetime.

Throughout the year, our staff will give back to the communities in which they live and work - through their physical involvement, personal philanthropy, and grants made to non-profit organizations. The team will have opportunities for rewarding volunteer work in both Park County and Gallatin County.

Getting Here and Getting Around

Staff members are encouraged to join our team with their own vehicles since housing is off site, but if you drive out with family the closest airport for travel is the Bozeman International Airport.

For Fun

There are plenty of opportunities for adventure in the heart of Yellowstone Country. The Gallatin National Forest, Yellowstone National Park, the Absaroka-Beartooth Mountains, the Crazy Mountains, the Bridger Mountains, and the Gallatin Canyon area all provide excellent opportunities for hiking, horseback riding, mountain biking, rock climbing, and camping. Big Creek and the mighty Yellowstone River offer fishing, rafting, and kayaking opportunities.

Livingston is a 30-minute drive and offers a quaint downtown with great restaurants and a vibrant artistic community. Bozeman is an hour's drive and is home to Montana State University and the Museum of the Rockies, as well as a great variety of coffee shops, stores, restaurants, and bars. Local haunts like the Pine Creek Lodge, The Old Saloon in Emigrant and Chico Hot Springs are always staff favorites and feature live music and great food without the long drive.

Job Description

Must be available for the remainder of our season: now through the end of October.


The ideal candidate for the West Creek Ranch's Housekeeping Lead position will live our core values of: Putting people first, by advocating beside our team of associates and catering to our guests. Leading by example as an expression of the quality services we promote. Including everyone in day-to-day activities and tasks. Innovating continually by sharing new ideas and implementing them when it benefits the team and our guests. Listening and responding to everyone to the best of their ability. Giving back to others by incorporating all other values daily and connecting with the community.


The Housekeeping Lead is a great opportunity for someone with some housekeeping experience to explore leading a team without the full responsibilities of managing a team. This position reports to the Operations Manager and will coordinate the daily cleaning and preparation of cabin rooms, common spaces, and general ranch cleanliness with the hospitality team. They will provide 5-star service and attention to detail for each guest. They will lead our team and work collaboratively to accomplish daily cleans, cabin checks and weekly turnovers. The Housekeeping Lead will ensure that every room is cleaned to the high standards of West Creek Ranch and our dedication to luxury. They will follow trained procedures of chemical use and cleaning routines for our variety of surfaces and will track inventory and ordering as needed to supply our crew with the appropriate materials to succeed.
Qualifications:

• Desire to bring forward their genuine self to build a culture of inclusivity and achievement in the workplace daily.
• Minimum of two years of working knowledge of housekeeping operations and procedures.
• Experience training entry-level employees.
• Demonstrate ability to delegate tasks, work alongside the team and maintain high morale among staff.
• Effective analytical and decision-making skills
• Highly detail oriented, both with cleaning quality and supply inventory.
• Strong communication skills to collaborate across a variety of shifts with different staff.
• Able to meet physical requirements of the job which include repetitive motions, standing, sitting, kneeling, bending, twisting, walking, and lifting up to 50 pounds.
• Ability to work in inclement weather to complete the task.

Preferred Skills:

• Prior work at a guest ranch in the housekeeping industry.
• Prior experience in a supervisory position to lead a collaborative team.
• Inventory and ordering experience.
• Knowledge of Microsoft office.

Responsibilities:

• Provide guidance on procedures and expectations as needed for housekeeping shifts.
• Promote positive relations and resolve any cleanliness conflicts arising with guests.
• Review weekly staffing schedule to ensure timely completion of tasks.
• Complete weekly laundry rotation, including stain treatment as needed and organizing linens to be washed in proper cycles.
• Report on inventory as needed with Operations Manager to keep cleaning supplies, linens, and equipment stocked and in good condition.
• Conduct pre-shift staff meetings, communicating pertinent information from any guest feedback or leadership meetings.
• Utilize daily task checklists to ensure all areas of the ranch are kept clean and maintained, and provide feedback for any improvements as needed.
• Ensure all work is distributed fairly and equitably, while working alongside team members.
• Display a positive attitude and maintain a cooperative working relationship with managers and all other associates.
• Ensure all safety standards and requirements are met and maintained.
• Support other departments as needed.
• Annually evaluate and enhance existing program with the philosophy of continually striving to improve.