Customer Relations Representative - State Farm Agent Team Member

Responsive Recruiter

Benefits: Simple IRA, Life insurance, Hiring bonus, Bonus based on performance, Competitive salary, Flexible schedule, Opportunity for advancement, Paid time off, Training & development

About Our Agency

I started as a State Farm team member in 2014 and opened my own agency in September 2017. Today, we're a growing team of 10 (including two team members currently getting licensed)—11 if you count our office dog, Sawyer! We offer competitive pay, retirement plans, flexible schedules, and a variety of team and individual bonuses. Our team culture is all about working hard and having fun. Whether it's Tigers games, cook-offs (yes, I won the mac & cheese contest), 5Ks, or bonfires, we make time to connect and celebrate wins together. Before insurance, I worked in commercial plumbing as a journeyman. I skipped the college path and found success through hands-on experience and grit—and I'm always looking for like-minded team players. Outside the office, I'm big on the outdoors and cooking. We also stay active in the community by supporting Waterford DECA, local youth programs, veterans organizations, and more. Looking to grow your career in a supportive, high-energy environment? Let's talk!

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Joe Fagan - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation: $50,000.00 - $70,000.00 per year

Do you want to work with someone who will help you achieve YOUR goals?

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.