Senior Site Reliability Engineer

Senior Site Reliability Engineer

Jersey City, New Jersey;Chandler, Arizona; Plano, Texas

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for partnering with leaders across engineering and technology to define objective reliability goals for services. Key responsibilities include composing observability designs through instrumentation and dashboards, identifying root causes of complex/impactful issues, partnering with cross functional teams to deliver sustainable design patterns, and driving early adoption of non-functional production support requirements. Job expectations include automating services to improve reliability and efficiency and influencing a culture of innovation and continuous improvement.

Position Summary:

• The Senior Azure Site Reliability Engineer acts as an advanced senior individual contributor responsible for designing, implementing, and maturing reliability engineering capabilities across the enterprise Azure platform. The role focuses on complex technical problem solving, reliability architecture, automation strategy, observability maturity, platform resiliency, and operational excellence. The ideal candidate can operate across both strategy and execution: defining patterns, building automation, mentoring engineers, resolving hard platform issues, and driving long-term reliability improvements.

• Environment and Platform Scope

• Enterprise-scale, governed Azure platform supporting infrastructure, platform services, and application workload enablement

• Primary tools and practices: Microsoft Azure, Terraform / Terraform Enterprise, Azure Monitor, Azure Log Analytics, Dynatrace, CI/CD pipelines, Git, Python, PowerShell, Bash, ServiceNow/Jira or equivalent workflow tools

• Core domain areas: Azure landing zones, private networking, DNS, firewalls, private endpoints, observability, incident response, problem management, canary health checks, production readiness, and cloud governance

• Role supports Azure platform reliability, operational readiness, observability, automation, and enterprise controls.

Responsibilities:

• Designs solutions to visualize key production support metrics enabling Operational Readiness and Site Reliability Engineer teams to identify scenarios requiring intervention

• Develops software solutions and/or improved processes to address work identified as 'toil' by collaborating with key partners to identify, track and remediate processes to free time allocated to reliability

• Partners with Development and Infrastructure teams to create error budget policies prioritizing reliability stories that fall below Service Level Objective (SLO) thresholds and suggests code optimizations, additional instrumentation and/or logging structures to gain service reliability visibility

• Identifies and plans for capacity bottlenecks, vulnerabilities and opportunities for reliability improvement, such as low level error rates and 'noise', and reduces manual support effort and/or improves system reliability

• Assesses monitoring for new changes with development partners and works with monitoring tools team to monitor dashboards and enhance application and system monitoring designs

• Engages as a subject matter expert in incident triage efforts, failure scenario modelling and works with the Problem Manager to diagnose root causes for complex/high impact incident/problem management investigations

• Collaborates with Development and Infrastructure teams to understand technical solutions and develop Service Level Indicators and SLOs to measure/improve the reliability of the services they support

• Lead complex platform reliability initiatives such as secondary-region readiness, egress/ingress observability, private DNS resolver monitoring, GenAI platform health checks, and enterprise dashboard automation.

• Define and mature SLIs, SLOs, reliability indicators, alerting standards, and service health reporting for Azure platform services.

• Develop reusable Terraform modules, automation frameworks, and CI/CD patterns that improve consistency, compliance, and operational quality.

• Drive observability improvements using Azure Monitor, Log Analytics, Dynatrace, Resource Graph, dashboards, and enterprise monitoring tools.

• Identify systemic reliability risks and translate them into engineering roadmaps, remediation plans, automation opportunities, and operational controls.

• Partner with security and governance teams to integrate IAM, policy-as-code, vulnerability remediation, control validation, and audit readiness into Azure platform operations.

• Provide technical design input for new Azure services and workloads to ensure operational readiness before production adoption.

• Mentor SRE engineers and raise the technical bar for automation, troubleshooting, documentation, resiliency design, and production support.

• Create executive-ready technical summaries, reliability narratives, and recommendations for leadership review.

Required Qualifications:

• Advanced experience in Azure platform engineering, SRE, cloud infrastructure, or enterprise cloud operations.

• Deep knowledge of Microsoft Azure architecture, including networking, identity, compute, PaaS, monitoring, security, governance, and resiliency patterns.

• Strong experience designing and developing Terraform modules and infrastructure-as-code automation in enterprise environments.

• Strong understanding of Azure landing zones, hub-and-spoke networking, ExpressRoute or enterprise connectivity, private endpoints, DNS, routing, firewalls, and workload isolation.

• Advanced observability experience with Azure Monitor, Log Analytics, Dynatrace, dashboards, alerting, metrics, and platform telemetry.

• Experience with SRE operating models, SLIs, SLOs, incident response, problem management, toil reduction, and production-readiness reviews.

• Strong scripting or programming experience with Python, PowerShell, Bash, Java, or similar languages.

• Experience operating highly available Azure IaaS and PaaS services in enterprise-scale environments.

• Ability to influence architecture and engineering decisions across multiple technical teams.

• Strong communication skills with the ability to translate complex engineering topics into actionable recommendations.

Desired Qualifications:

• Microsoft Azure certification strongly preferred.

• Experience in financial services, regulated technology, or large enterprise infrastructure organizations.

• Experience with AKS, ACR, Kubernetes, container networking, CI/CD pipelines, and container observability.

• Experience with Azure AI Foundry, OpenAI/GenAI platform operations, model-serving observability, or AI platform readiness.

• Experience with FinOps, governance dashboards, resource hygiene, cost visibility, security posture, and compliance reporting.

• Experience creating technical roadmaps, reliability scorecards, production-readiness frameworks, or executive-level reliability reporting.

Skills:

• Architecture

• Collaboration

• Innovative Thinking

• Result Orientation

• Solution Design

• Adaptability

• Analytical Thinking

• Influence

• Stakeholder Management

• Technical Strategy Development

• Other

• Terraform

• Python

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.