Guest Room Attendant / Suitekeeper

Guest Room Attendant / Suitekeeper

Holiday Inn Knoxville (LHP Knox1) - Knoxville, TN 37923

Overview

Position Type Full Time Category Hospitality - Hotel

Description

Company Overview: We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.

Summary: The Room Attendant is responsible for ensuring guest rooms, hallways, and public areas are clean, attractive, and meet the hotel's standards. This role involves daily servicing of guest rooms, replenishing supplies, and maintaining cleanliness in accordance with hotel procedures.

Qualifications

Key Responsibilities:

• Thoroughly clean and restock the required number of guest rooms per shift, adhering to company and brand standards.
• Complete all pre-cleaning duties such as setting up cleaning carts with supplies and linens.
• Remove trash and dirty linens from guest rooms.
• Ensure all hallways, public areas, and closets are clean, neat, and vacuumed.
• Report missing items or maintenance issues in guest rooms to the Housekeeping Supervisor/Manager.
• Handle "Lost and Found" items according to hotel standards.
• Maintain effective communication with guests, team members, and management.
• Follow procedures as outlined by the Housekeeping Supervisor/Manager.