Hospitality Safety Coordinator

Hospitality Safety Coordinator

J&A Group Services – West Hollywood, CA Starting Pay: $22/hour (based on experience)

J&A Group Services is a professional hospitality and security company specializing in luxury hotels, concierge-style guest relations, and high-end customer service. Our team is built on professionalism, communication, appearance, and creating a welcoming environment for guests and staff.

Position Overview

This role focuses heavily on guest relations, hospitality, and maintaining a professional hotel environment. The ideal candidate is approachable, dependable, detail-oriented, and able to communicate confidently with hotel guests, management, and staff.

This is not a traditional security guard position. We are seeking hospitality-minded individuals who understand professionalism, customer service, and creating a positive guest experience.

Responsibilities

• Provide exceptional customer service to hotel guests and visitors
• Maintain a professional and welcoming presence throughout the property
• Assist guests with directions, questions, and general support
• Help maintain a safe, calm, and professional environment
• Work closely with hotel management and staff
• Conduct routine property walk throughs and visibility patrols
• Assist with de-escalation and conflict resolution when needed
• Complete basic incident reports and daily activity logs
• Uphold appearance, communication, and hospitality standards

Qualifications

• Strong customer service and communication skills
• Hospitality, hotel, concierge, restaurant, or guest service experience preferred
• Professional appearance and demeanor
• Ability to remain calm and professional under pressure
• Reliable transportation and punctuality
• Ability to stand and walk for extended periods
• Security experience is a plus, but not required

Training Provided

• California Guard Card assistance/certification
• Hospitality and customer service training
• Hotel safety procedures
• Report writing and incident documentation
• Professional de-escalation training

Schedule & Compensation

• Starting at $22/hour based on experience
• Part-time opportunities available
• Evening, overnight, and weekend availability preferred
• Growth opportunities within the company

Why Join J&A Group Services?

• Professional hospitality-focused environment
• Opportunity to grow into leadership roles
• Training and certifications provided
• Team-oriented company culture
• Work at upscale hotel properties in West Hollywood

Apply today and become part of a team that values professionalism, hospitality, and exceptional guest service.