Technical Support Analyst

Technical Support AnalystFDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies, helping to shape the industry by simplifying the supply chain. With over 60 years serving as a leading independent industry partner, FDH specializes in hardware, electrical, consumables and expendables, licensed products, and value-added services for global OEM and aftermarket customers. FDH is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero – named a Best Places to Work in Aviation in 2024 – has locations in 14 countries across the globe, with more than 1,500 best-in-industry employees and over 650,000 square feet of inventory space.As a team member at FDH Aero you are trusted to deliver, to innovate, and to drive next-generation solutions for tomorrow's supply chain demands. Ready to make an impact? We proudly pursue top talent with a diverse and global set of experiences and backgrounds.What You'll Do (Responsibilities)Provide on-site IT support to local user baseAssist with project(s) and within time and budgetManage multiple and changing priorities dailyCoordinate third party when needed to troubleshoot issuesProvides exceptional service using skill set, and builds on this skill setProvide technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needsConfigure, install, monitor and maintain client desktop software and hardware; support mobile workforceTake responsibility for own work and provide support to others in accomplishing their workPerform other duties as assignedWhat You Bring (Qualifications & Skills):Bachelor's degree in computer science, information systems, or equivalent real-world work experience3+ years of experience supporting Microsoft desktop users in a helpdesk/networking support roleDemonstrate strong customer service attitude and demeanorSolid communication skillsOrganized and has efficient time management skillsStrong attention to detailAbility to work interdepartmentallyExercise strong critical thinking and problem-solving capabilitiesProficient in Microsoft O365 Suite, Call Center unity desiredDesktop and Laptop security encryption for Mac and PCActive Directory ManagementKnowledge and Experience of VOIPBasic Networking experience (TCIP, LAN/WAN, Network Topology as it relates to desktop support).Special Requirements:U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.ITAR requirement120.15. Some positions will require current U.S. Citizenship due to contract requirements.FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.