Senior Field Service Technician

Step In. Gear Up. Keep Water Flowing Where It Matters Most.

Senior Field Service Technician | Bolingbrook, IL

If you're the kind of technician who takes pride in solving problems on the spot someone who thrives in the field, works independently, and keeps critical systems running this role was built for you.

As a Senior Field Service Technician, you won't just maintain equipment. You'll be the expert customers trust, the hands-on professional who ensures water treatment systems perform safely, reliably, and efficiently.

This role is for those who want responsibility, respect, autonomy, and meaningful impact.

Why This Role Is Different

• You're trusted to work independently at customer sites because your expertise matters
• You'll receive specific, hands-on training with opportunities for growth
• You're part of a company solving the world's most critical water challenges
• You'll have day-shift hours, overtime opportunities, and a compensated on-call rotation
• You're backed by a strong benefits package starting day one

What You'll Be Doing

• Installing, servicing, and maintaining water purification and treatment equipment using a company service vehicle
• Troubleshooting mechanical, electrical, and plumbing-related issues
• Providing direct, customer-facing support while representing Xylem professionally
• Participating in an on-call rotation, including occasional afternoons/weekends
• Identifying and addressing safety concerns on customer and company equipment
• Utilizing smart devices and Microsoft Office for documentation and reporting
• Operating with high independence while supporting a team culture built on accountability and safety

Where You'll Make an Impact

You'll report to the Bolingbrook service hub and travel daily to customer sites throughout the region keeping essential water treatment systems running and helping ensure reliable, safe water solutions for commercial and industrial customers.

Travel You Can Expect

• 50%+ daily travel using a company vehicle
• Home daily (no regular overnight travel required for this posting)

What We're Looking For

• High school diploma or equivalent
• 25 years of technical experience preferred industrial or commercial process water experience is a plus
• Mechanical aptitude; electrical or plumbing experience is a bonus
• Experience using smart devices and Microsoft Office for service documentation
• Ability to work in a high customer-facing environment
• Ability to identify and resolve safety concerns
• Must pass background check, drug screen, MVR, and DOT physical
• Valid driver's license with a clean driving record

What We Offer:

• The estimated salary range for this position is $30 to $35/hour. Starting pay is dependent on multiple factors, such as skills and experience.
• 20 days PTO from the start
• and paid holidays
• Generous retirement savings plan
• Customizable health, dental and vision insurance (eligible on first date)
• Career progression plans
• Reward and recognition programs
• Paid parental leave

The Kind of Technician Who Thrives Here

You're someone who takes ownership in the field. You're confident working solo, but you value being part of a mission-driven team. You're hands-on, solutions-oriented, and motivated by helping customers keep critical equipment running safely and effectively.

Ready to Make a Direct Impact?

If you're looking for more than "just another service job" and want a role where your field expertise is trusted, valued, and central to solving real-world challenges we want to hear from you.

Apply today and take your career further with Xylem.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation