Knowledge Base Specialist

About the team We're a fun, supportive, down-to-earth, award-winning team of operators who work closely with designers, researchers, data analysts, product managers, engineers, and other cross-functional peers to create enjoyable user experiences. We’re fully committed to the belief that every customer touchpoint is an opportunity to strengthen a relationship, and to build the Turo brand, no matter the channel or issue at hand. As a Knowledge Management Specialist at Turo, you will play a pivotal role in enhancing our operational efficiency and fostering a culture of continuous learning and improvement. You will be responsible for capturing, documenting, and optimizing our internal process workflows, as well as managing and curating our company’s internal knowledge resources. Your work will ensure that critical knowledge resources are accessible and useful, supporting our teams in delivering exceptional service to our community of hosts and guests. What you will do Engage in feedback sessions to identify opportunities to improve the tools our support teams use to assist guests and hosts. Develop, document, and maintain clear and concise process workflows for various teams, ensuring that all procedures are up to date and accurately reflect current practices. Create, organize, and manage a centralized knowledge repository that is easily accessible to our support teams. This includes maintaining internal document management systems. Regularly review and analyze existing processes and knowledge management practices for improvement opportunities. Gather insights from users to enhance the usability and effectiveness of knowledge resources. Collaborate with Program Managers to identify process improvement opportunities within various areas of the host and guest journey here at Turo. Confidently compile and present your findings and recommendations to stakeholders. Work closely with teams across Turo to ensure knowledge sharing is seamless and effective, fostering a collaborative work environment that encourages knowledge exchange and innovation. Represent Turo’s mission, vision, and values with integrity and professionalism. Turo Values: Supportive, down to earth, efficient and pioneering. Your Profile Undergraduate degree or equivalent years experience in Business Administration, Information Management, or a related field. 2+ years of experience in knowledge management, process documentation, or a similar role. Highly detail oriented with experience designing and documenting current-state and future-state process workflows. Exceptional written and verbal communication skills, with a keen eye for detail and the ability to convey complex information clearly and concisely. Strong organizational skills and the ability to manage multiple projects simultaneously. A proactive, self‑motivated individual with a strong desire to improve organizational knowledge sharing and efficiency. Strong knowledge of Google product suite such as Gmail, Google Docs, Google Slides and Google Sheets. Bonus if you have Continuous process improvement experience. Experience with tools such as Kustomer, Origami, Guru, Zingtree, and Figma. Experience training large language models. The Phoenix base salary target range for this full‑time position is $68,000-$77,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in this location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process. Turo highly values having employees working in‑office to foster a collaborative work environment and company culture. This role will be in‑office on a hybrid schedule — Turo staff will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in‑office perks Turo offers. Benefits Competitive salary, equity, benefits, and perks for all full‑time employees Employer‑paid medical, dental, and vision insurance (Country specific) Retirement employer match Learning & Development stipend to invest in your professional development Turo host matching program Turo travel credit Cell phone and internet stipend Paid time off to relax and recharge Paid holidays, volunteer time off, and parental leave For those who are in the office full‑time or hybrid we have in‑office lunch, office snacks, and fun activities We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you. We are an Equal Opportunity Employer and a participant in the U.S. Federal E‑Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing View email address on click.appcast.io. #J-18808-Ljbffr Turo