Customer Success Manager, Real Estate Manager/Visual Lease - Iselin, NJ or Atlanta, GA

Customer Success Manager, Real Estate Manager/Visual Lease Iselin, NJ or Atlanta, GA CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. We are on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

OVERVIEW

CoStar Real Estate Manager is the leading platform for lease accounting, lease administration and portfolio management. Visual Lease is a centralized system of record for lease‑related data, integrating lease management, accounting, and sustainability reporting. Both platforms support organizations in managing large numbers of leased asset records globally. ROLE We’re seeking a Customer Success Manager (CSM) who thrives on helping customers realize the full value of their investment. As a trusted advisor and proactive partner, you’ll work with mid‑market to enterprise accounts to build strong relationships, drive product adoption, and ensure ongoing satisfaction and retention throughout onboarding and beyond. The position requires 5 days in our New Jersey or Atlanta office.

RESPONSIBILITIES

Foster trusted relationships with customers and internal stakeholders, building credibility through consistent follow‑through and proactive communication. Act as the primary point of contact for a portfolio of mid‑market and select enterprise accounts post‑onboarding, soliciting customer feedback (CSAT & NPS) and closing feedback loops. Ensure that customers derive maximum value from their investment, monitor effective utilization of all licensed modules, identify new opportunities, and collaborate with internal teams to ensure adoption and renewal. Lead customer engagements, including regular check‑ins and executive business reviews, to communicate value, track progress toward goals, and identify opportunities for growth. Develop and execute success plans that align with business outcomes and solutions through the system and other company platforms. Monitor customer health and engagement metrics, partner with Sales Account Executives to identify risks and develop mitigation strategies to support renewal and long‑term success. Support expansion opportunities by identifying additional use cases and collaborating with internal teams. Promote platform capabilities through targeted customer education, demonstrations, and training sessions to expand usage and adoption. Stay current on product features and enhancements as well as industry trends and best practices to make informed recommendations. Serve as part of the dedicated escalation path for customers and collaborate cross‑functionally with internal teams to prioritize responses or requests with Client Support, Product, Consulting, etc.

BASIC QUALIFICATIONS

Bachelor’s degree required from an accredited, not‑for‑profit, in‑person college/university. 3–5 years of experience in customer success, account management, customer service, or implementation, with demonstrated success driving customer outcomes, adoption, or satisfaction in a technology or SaaS environment. Proven ability to manage multiple priorities, adapt to change, and maintain high performance in a fast‑paced environment. Strong communication and interpersonal skills—able to lead meetings, guide conversations, and foster collaboration across teams. Solid understanding of business processes (sales, service, support) and the ability to connect technical capabilities to business outcomes. Demonstrated problem‑solving skills, initiative, and attention to detail. Excellent listening, empathy, and conflict‑resolution abilities. Collaborative team player with a professional and positive demeanor. Willingness to travel for customer on‑site visits and training (approximately 5–10% travel). A track record of commitment to prior employers.

PREFERRED QUALIFICATIONS AND SKILLS

Customer Success certification (e.g., CCSM or equivalent). Working knowledge of the CoStar Real Estate Manager and/or Visual Lease product, platform features and capabilities, or familiarity with other enterprise real estate management/lease administration or lease accounting tools. Experience collaborating across cross‑functional teams to achieve customer goals. Ability to gracefully navigate challenging conversations and appropriately tailor communication style to an audience. Adaptable mindset with the ability to thrive on change and ambiguity. Experience presenting and building relationships with senior stakeholders. Experience with commercial real estate management or lease accounting.

WHAT’S IN IT FOR YOU

Generous compensation and performance‑based incentives. Internal training, tuition reimbursement, and an inter‑office exchange program. Comprehensive healthcare coverage: medical, vision, dental, prescription drug. Life, legal, and supplementary insurance. Virtual and in‑person mental health counseling services for individuals and family. Commuter and parking benefits. 401(K) retirement plan with matching contributions. Employee stock purchase plan. Paid time off. Tuition reimbursement. On‑site fitness center and/or reimbursed fitness center membership costs (location dependent). Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups. Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks.

EEO STATEMENT

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing. #J-18808-Ljbffr Visual Lease