Officer Surveillance

Summary: Operates electronic surveillance equipment and observes patrons and employees participating in gambling activities to detect infractions of house rules and gaming regulations.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions:

• Performs electronic and visual surveillance of slot floor, casino cage, count rooms and other areas designated for surveillance.
• Identifies persons engaged in cheating, theft, embezzlement and other illegal activities or activities inconsistent with established gaming procedures and or regulations.

• Proactively keeps up to date with any known cheats and undesirables to keep them off property.

• Knows the procedures of all other departments involved in the handling of company assets and ensure these procedures are adhered to.
• Completes all reports in a timely fashion with accuracy and professionalism.
• Testifies in court as required
• Notifies shift managers according to established standards of suspicious or illegal activities.
• Cooperates with regulatory personnel and agencies as directed.
• Performs other duties as assigned.

Qualifications:

• Must be 18 years or older.
• High school diploma or equivalent.
• Two or more years related experience; or equivalent combination of education and experience.

• Knowledge of electronic surveillance systems software preferred
• Good computer skills preferred.
• Good verbal and writing skills.
• Must be able to work in pressure situations and be self motivated.
• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

• Regularly required to see, talk and hear; use hands to finger, handle, or feel.
• Must be able to work in pressure situations and be self motivated.
• Must possess sound and mature judgment.
• Available to work flexible shifts, weekends and holidays.
• Able to interact with others while maintaining a positive and courteous demeanor.
• Must occasionally lift up to 25 pounds.