Service Engineer

Service Engineer$100,000–$130,000 per yearAmsterdam, NYFull-time There's a difference between running a service department and building one that actually performs. Our client is looking for someone who wants to do the latter — a leader who can turn a functional team into a genuine driver of customer loyalty and company growth.What This Job Actually IsYou'd be stepping into a manufacturing company with a long track record of building rugged, reliable equipment used across North America. The Service Engineer role sits at the center of that reputation — owning how customers experience support after the sale, how the installer and service network grows, and how smoothly the whole operation runs day to day. This isn't a caretaker role. The company wants someone who gets energized by messy problems, builds structure where none exists yet, and knows how to develop a team rather than just supervise one. You'll need to be comfortable moving between big-picture strategy and hands-on troubleshooting — sometimes in the same afternoon.What You'd Actually Be DoingRunning point on a department that's the face of the company for many customersBuilding out real processes and metrics where things are currently more ad hocGrowing and strengthening the network of installers and service partnersWorking shoulder-to-shoulder with sales, engineering, manufacturing, and operations teamsPushing customer satisfaction and response times in the right directionLeaving a mark on the business that leadership will actually noticeWhat Makes You a Fit7+ years in service operations, technical service, project management, customer support management, or something adjacent5+ years actually leading people, not just managing ticketsA track record of making processes and teams work better than they did beforeComfort owning customer problems until they're actually resolvedHands-on time with ERP, CRM, or service ticketing platformsA working knowledge of mechanical, hydraulic, electrical, or industrial equipmentBonus points for PLC-driven systems experienceBonus points for experience with distributor, installer, dealer, or service partner networksSupportive of colleagues, respectful in how you operateObsessed, in a healthy way, with customer satisfaction401(k) with up to a 4.5% company matchAnnual performance bonus opportunityEmployee referral bonus program