Customer Service Rep II

DanSources

Job Posting: Customer Service Rep II (Mortgage Origination Professionals)

Location: 5757 Decatur Blvd, Indianapolis, IN 46241 (On-site)

Duration: 6 months (Contract)

Pay Rate: $25.10/hr on W2

Shifts: 8 hours between 7:30 AM - 6:30 PM ET

Position Overview

We are seeking mortgage professionals to answer inbound inquiries from lenders and the public regarding FHA guidelines, policies, and procedures while navigating a knowledge database and documenting contacts.

Core Responsibilities

Customer Support: Answer high-volume calls and emails from lending industry professionals and the public regarding FHA guidelines and procedures.
Problem Solving & Research: Utilize industry knowledge and internal databases/systems to accurately research and resolve client requests following standard operating procedures.
Documentation: Thoroughly document all customer contacts and interactions in the tracking database.
Continuous Learning: Keep up to date on evolving FHA mortgage processes, procedures, and policies.

Required Qualifications

Experience: Minimum 2 years of mortgage origination experience (e.g., Loan Processor, Loan Officer, Junior Underwriter, Mortgage Originator) AND minimum 1 year of contact center or telephone customer service experience .
Education: High School diploma or GED certificate.
Technical & Soft Skills: Ability to navigate multiple computer systems simultaneously, strong time management, excellent phone etiquette, and written/verbal communication skills.
Typing Speed: Keyboarding proficiency of at least 40 words per minute (WPM) .
Clearance: Ability to successfully obtain a Public Trust Security Clearance (includes background investigation and credit check).

Preferred Qualifications

Language: Bilingual in English and Spanish (verbal and written) - strongly preferred.
Industry Knowledge: Direct background or knowledge of FHA guidelines.
Environment: Omnichannel contact center experience.

IICNONIT01

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Vacancy posted 4 days ago

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