Service Supervisor

Our supervisors are instrumental in maintaining facility operations creating new efficiencies and developing standards that have a positive impact on resident renewals and customer satisfaction. You will foster a collaborative work environment and encourage the maintenance team to provide great customer service. You will report to our Community Manager.

Position Specifics

• Full-Time
• Pay: $34.00 - $39.00 per hour
• Additional earning potential through position-specific performance incentives

Essential Responsibilities:

Providing an Exceptional Resident Experience

• Take pride in the propertys overall appearance by regularly walking the grounds to ensure top-notch curb appeal while delivering outstanding customer service with a courteous professional approach in every interaction

• A team player with a no task is too small mindset! Willing to roll up your sleeves and do whatever it takes to keep the community looking great and residents happy even when the workisntglamorous

Hands on Work

• Diagnose and repair a wide range of maintenance needs including HVAC electrical plumbing appliances carpentry flooring and more to keep our community running smoothly andmakingresidents comfortable

Day-to-DayMaintenance& Community Operations

• Maintain the overall appearance and safety of the property by performing grounds upkeep pressure washing painting trash removal and stepping in foradditionalneeds likeunit touch-upsand snow removal(in applicable states)

• Our communities run on smart technologyyoulluse software and mobile apps daily to manage track and complete work orders and keep everything running efficiently

Leading the Team & the Community

• Be the driving force behind a thriving community by building strong vendor partnerships keeping budgets in check and empowering your team with the support and training they need to succeed

• Drive andparticipatein a sense of ownership of the physical and financial success of the community

Skills for Success:

• Brings 2 years of experience in a multifamily maintenance supervisory role with strong knowledge across HVAC plumbing pools carpentry drywall building exteriors and appliances. EPA and CPO certificationsrequired

• Flexible and reliable with a willingness to work overtime on-call shifts and non-traditional schedules including weekends and holidays when the community needs you

• Physically capable of meeting the demands of the rolebendinglifting upto 100lbsindependently (up to 250lbswithassistance) and comfortable using technology like computers tablets and phones to stay connected and get the job done

Why Youll Love Life at Continental:

Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace:

• Career Growth : Youll have the tools training and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships certifications and tuition reimbursement.

• Mental Health & Wellness: Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources.

• Balance: We recognize that balance varies for everyone and we support our team members with that in mind. Recharge with generous vacation time 9-paid holidays and 4 company-paid half-days during designated months.

• Community & Connection: Build relationships through informal gatherings lunches community and company events volunteer opportunities and a vibrant social culture. Learn more about recent Continental events here!

• Culture of Belonging: The Continental IDEA (Inclusion Diversity Equity & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.

• On-Site Living: Enjoy the convenience and luxury of living steps away from work with a discount on our on-site apartments.

• Performance Incentives: Reap the rewards with our enticing incentive programs from additional earning potential on new leases and renewals to quarterly and year-end bonuses based on community performance. Whether youre in management or maintenance we offer a variety of financial incentives tailored to help you thrive and grow with us!

• Industry-Leading Benefits: Enjoy a comprehensive benefits package including Medical Dental and Vision Plans flexible spending accounts 401(k) with company match and company-paid life and disability insurance.
  
• Family Support: Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers).

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.

We comply with the Americans with Disabilities Act (ADA) and all applicable state and local fair employment practices laws and are committed to providing equal employment opportunities to qualified individuals with disabilities.

For the benefit of our residents the communities we serve and our co-workers all applicants are required to pass a post-offer criminal background check prior to joining the Continental team.

We are committed to fair and equitable compensation practices. The posted salary range represents our good faith estimate of the base salary for this role at the time of posting. Final compensation is based on a variety of factors including a candidates experience skills qualifications and internal equity. This range does not include bonus potential or other forms of compensation and benefits.

Required Experience:

Manager