Lead Mitigation Technician

Job Description

Job Description

Benefits:

• Medical, Dental, and Vision
• 401(k)
• 401(k) matching
• Company car
• Competitive salary
• Opportunity for advancement
• Training & development

Lead Mitigation Technician
Starting $24.00 - $27.00

Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career? 

Join the Paul Davis Team!
Our company's mission is to provide opportunities for great people to deliver best in class results.  There is a path for career growth, promotions and your future.  We will train you!

 
Lead Mitigation Technician
The Lead Mitigation Technician position is a career in the property damage restoration industry, primarily responsible for leading a crew of technicians who respond to emergency and property damaging situations.  The Mitigation Leader has a drive to lead.  The Lead Mitigation Technician and team address the property and the customer with skill, knowledge, and professionalism, and our goal is to preserve as much of the property as possible while working safely and efficiently on the job site. All Lead Technician candidates must demonstrate leadership capabilities and possess working knowledge of the software and technology platforms utilized in mitigation operations. This includes RMS, DASH, Mitigate, or comparable platforms such as Dry Book and Encircle, as well as sketching and documentation tools such as Matterport and DocuSketch. In addition to technical proficiency, Lead Technicians must be able to effectively communicate and maintain professional relationships with insurance adjusters, TPA program representatives, customers, subcontractors, and fellow team members.

Tier 1 – $24.00-$25.00/hour

• Emerging leader with restoration industry experience.
• Required Certifications:
  • WRT (Water Restoration Technician)
  • AMRT (Applied Microbial Remediation Technician)
• Foundational proficiency in mitigation software and documentation tools.
• Capable of leading smaller projects and crews under management guidance.
• Strong communication and customer service skills.

Tier 2 – $25.00-$26.00/hour

• Proven leader with strong mitigation experience.
• Required Certifications:
  • WRT (Water Restoration Technician)
  • AMRT (Applied Microbial Remediation Technician)
  • ASD (Applied Structural Drying)
• Proficient in project management, moisture mapping, documentation software, and client communications.
• Capable of independently managing crews, job sites, and project documentation.
• Demonstrates strong leadership and organizational skills.

Tier 3 – $27.00/hour

• Senior restoration professional with extensive mitigation experience.
• Required Certifications:
  • WRT (Water Restoration Technician)
  • AMRT (Applied Microbial Remediation Technician)
  • ASD (Applied Structural Drying)
  • One or more advanced IICRC certifications (CDS, FSRT, OCT, TCST, or equivalent).
• Expert-level proficiency in mitigation software, digital documentation systems, and project oversight.
• Demonstrated success managing complex losses and mentoring technicians.
• Capable of leading large-loss and complex mitigation projects with minimal oversight.

RESPONSIBILITES:

• Work safely in residential and commercial properties that have been damaged by fire, water, storm, and/or mold
• Recruit and coach technicians both in the field and in the warehouse
• Survey damage within the property
• Evaluate and record damage to all items within the property
• Manage cleaning process for both contents and structural damage
• Demolition of structural damage to properties through the use of hand and power tools  
• Clean up assigned job sites after demolition
• Perform initial site visits
• Conduct moisture inspections
• Set restoration equipment within guidelines 
• Complete notes of assigned jobs in our primary operating system (RMS) 
• Contact the customer of assigned jobs with ETA 
• Take photos of jobs assigned at start, completion, and throughout the process 
• Responsible for maintaining assigned vehicles and equipment
• Responsible for unloading and reloading assigned vehicles with equipment 
• Keep equipment clean and organized in the shop 
• Responsible for unloading trash in assigned area
• Responsible for recording your time and coding it to the job assigned 
• Pass IICRC certifications as IICRC classes are offered 
• Assist in the development of new hires through on the job training 
• All other duties as assigned

Competency – Knowledge, Skills and Abilities:

• Knowledge of technology (iPhone, iPad) 
• Customer Service Skills 
• Communication skills via phone and face to face 
• Computer skills 
• Ability to learn and operate our primary operating systems:  RMS, Xactimate, MICA and additional systems as requested 
• Ability to create documents and estimates   
• Ability to answer and communicate with customers over the phone and face to face  
• Ability to work independently 
• Ability to lead a team of Technicians 
• Ability to complete work on multiple jobs within the same time frame 
• Ability to participate in an on call schedule 
• Ability to work within hazardous environments safely 
• Ability to safely operate hand and power tools
• Ability to operate a company vehicle safely 
• Ability to represent the company culture through our Truth, Values, Vision, Mission, and 10 Serving Basics 
• Maintain a level of confidentiality 

Required Education and Experience:

• High School Diploma or GED required 
• Customer Service experience 
• 1 plus year experience in a craft, trade, or manual labor position or equivalent schooling 

Preferred Education and Experience: 

• Associate or Bachelor Degree 
• One or more years’ experience within the restoration industry

Physical Requirement:

• Must be able to stay in a stationary position up to 25% of the time within a vehicle.
• Constantly moves about job sites
• Constantly positions self to move about job sites; stairs, walkways, roofs, crawl spaces
• Occasionally ascends and descends a ladder to complete jobs 
• Must be able to observe and perceive information on a computer and documents 
• Must be able to communicate and converse with customers over the phone and face to face 
• Frequently will lift up to 60lbs
• Ability to safely operate a company vehicle  

Make an impact now: Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!

Reasonable Accommodation for Disability:   
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process. 

Disclaimer: 
Paul Davis Restoration is an equal opportunity employer.  Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.