Substance Use Outpatient Case Manager / Counselor

Job Description

Job Description

SUMMARY

Are you passionate about making a real impact in the lives of those recovering from addiction? At The Villa Outpatient, we are looking for a dedicated and compassionate Case Manager to join our team. In this role, you will manage a caseload of clients, working directly with them to manage any legal, medical, financial needs, etc., while providing individual and group counseling, guiding them through their recovery journey, and helping them build a brighter future. You’ll be an integral part of a supportive and collaborative recovery team, If you are driven by empathy, a commitment to client care, and a desire to grow professionally in the behavioral health field, this is the perfect opportunity for you!

ESSENTIAL DUTIES AND RESPONSIBILITIES

Orient client to program and introduces them to client workbook explaining assignments and due dates so they fully understand the program and what a successful completion is. (When we have a client workbook and discharge date in place)

Maintain confidentiality of records relating to clients' treatment

Prepare and maintain all required treatment records and reports. Counsel clients individually and in group sessions, to assist in overcoming dependencies, maladjustments, relapse prevention, adjusting to life, and making changes

Develop client Treatment Plans

Collaborate with other staff members to perform clinical assessments, attending Treatment Team Staff meetings

Collect information about clients through interviews, observation, and tests

Act as (literal) client advocate to coordinate required services or to resolve emergency problems in crisis situations

Ongoing evaluation of clients' physical or mental condition based on review of client

Meet with families, and other interested parties to exchange necessary information during the treatment process

Refer patients, clients, or family members to community resources or to specialists as necessary

Counsel family members to assist them in understanding, dealing with, and supporting clients.

Modify treatment activities and approaches as needed to comply with changes in clients' status

Document interactions with client using Kipu or another compliant EMR

Secure a Release of Information for the client’s family, friends, sponsor anyone who will be involved in client’s treatment

Oversees coordination of needs and work in conjunction with client and individual therapist in treatment planning and goals, identifying additional needed support services including educational, vocational, legal, recreational, mental health and social services

Coordinate with client and individual therapist to create an aftercare plan, beginning as soon as possible upon admission

Assist in identifying resources and facilitating appropriate services for referral, in conjunction with clinical team

Complete and maintain all documentation of services delivered, which includes individual records, progress notes, group notes, aftercare plans, etc.

Ensure cohesion of services documented within the medical and clinical charts and assists with compliance in facility and licensing standards

Complies with local, state and federal confidentiality laws and regulations

Provide crisis intervention and clinical case management services to participants

Link clients with appropriate medical, mental health, substance abuse, and vocational resources

Provide opportunities for clients to build a supportive peer community

Facilitate life skills and coping skills workshops and support groups

JOB REQUIREMENTS

Education: Minimum of a High School Diploma or GED, (Bachelor’s Degree preferred)

Licensure: Maintains current registration, certification, or license from a DHCS-approved certifying organization (i.e. CCAPP, CAADE, CADTP)

Experience: 2 years of previous chemical dependency treatment experience in addiction field preferred

Medical Requirements: Must have a TB screen, Health Screening, CPR/First Aid Certificate within 7 days of hire

Knowledge/Abilities: Must have the ability to monitor appropriate documentation

PHYSICAL DEMAND/WORK ENVIRONMENT

Physical Effort: Work activities require long periods of standing and sitting; independent body mobility (stoop, bend, walk routinely to perform daily tasks; ability to lift and carry up to 25 lbs.; sufficient vision to read standard text; manual dexterity to use hands, arms, shoulder repetitively to write, record and document information daily.

Stress: Performs in high stress environment with psychiatric or chemically dependent clients.

Work activities are partially structured and require judgment in setting priorities.

Clinical decisions require judgment based upon commonly accepted principles of recovery.

Other decisions are guided by policies/procedures or guidelines and precedents established by similar situations.

Must be physically and mentally able to assist in an emergency

KEY COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies and skill sets:

Skill Set: Communications

Oral Communication - The ability to express oneself clearly in conversations and interactions with others. Speaks clearly and can be easily understood. Organizes ideas clearly in oral speech. Expresses ideas concisely in oral speech. Summarizes or paraphrases his/her understanding of what others have said to verify understanding and prevent miscommunication.

Written Communication - The ability to express oneself clearly in business writing. Expresses ideas clearly and concisely in writing. Organizes written ideas clearly and signals the organization to the reader (e.g. through an introductory paragraph or through the use of headings). Writes using concrete, specific language. Spells correctly. Writes grammatically. Uses punctuation correctly.

Interpersonal Awareness - The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others. Understands the interests and important concerns of others. Notices and accurately interprets what others are feeling, based on their choice of words, tone of voice, expressions, and other non-verbal behavior. Understands the unspoken meaning in a situation. Says or does things to address others’ concerns.

Customer Orientation - The ability to demonstrate concern for satisfying one’s external and/or internal customers. Quickly and effectively solves customer problems. Talks to customers to find out what they want and how satisfied they are with what they are getting. Let’s customers know he/she is willing to work with them to meet their needs. Helpful, positive manner with peers, subordinates and customers.

Skill Set: Achieve Results

Technical Expertise - The ability to demonstrate depth of knowledge and skill in key work process areas. Is sought out as an expert to provide advice or solutions in his/her area. Is knowledgeable in the tools used to support key work processes. Can train and coach key work processes to staff in their area. Is aware and follows agency policy and procedures consistently.

Initiative - Identifying what needs to be done and doing it before being asked or before the situation requires it. Seeks out others involved in a situation to learn their perspective. Takes independent action to change the direction of events.

Results Orientation - The ability to focus on the desired results of one’s own work, setting challenging goals, focusing efforts on the goals, and meeting or exceeding them. Maintains commitment to goals in the face of obstacles and frustrations. Finds or creates ways to measure performance against goals. Has a strong sense of urgency about solving problems and getting work done.

Thoroughness - Ensuring that one’s own work and information are complete and accurate. Sets up procedures to ensure high quality of work (e.g. review meetings). Verifies information. Checks the accuracy of own work. Develops and uses systems to organize and keep track of information or work in progress. Carefully prepares for meetings and presentations.

Skill Set: Self-Management

Stress Management - The ability to continue to function effectively when under pressure and maintain self-control in the face of hostility or provocation. Remains calm under stress. Can effectively handle several problems or tasks simultaneously. Controls his/her response when criticized, attacked, or provoked. Maintains an appropriate sense of humor under difficult circumstances.

Personal Credibility - Demonstrated concern that one be perceived as responsible, reliable, and trustworthy. Does what he/she commits to doing. Is honest and forthright with people. Takes responsibility for own mistakes; does not blame others. Conveys a command of the relevant facts and information.

The Villa Outpatient maintains an at-will policy of employment, which means that employment and compensation may be terminated with or without cause and with or without notice at any time at the option of either the company or myself as an employee.